Director of IT-Information Management

**MUST BE WILLING TO PHYSICALLY WORK NEAR SUNRISE, FLORIDA, 33323**

Position Summary:

The Director of Information Technology - Information Management is responsible for providing strategic leadership, direction, and oversight in relation to the information systems necessary for delivering IT services aligned with our health plan initiatives. In a dynamic environment, this role will lead the evaluation and selection of IT services to enhance our Business Intelligence, Application Development, and Electronic Data Interchange. This includes designing and implementing software and hardware components that are standards-based, high-performance, highly secure, and delivered on time to meet the required business functionality.

The Director will continuously assess the existing IT environment, identifying areas for improvement and recommending solutions to optimize efficiency in securely delivering information to the appropriate stakeholders. By working collaboratively across the organization, this individual will analyze and implement innovative data integration methods. The director will establish governance based on best practices and ensure proper alignment of projects and major initiatives with the overall business strategy and goals.

Additional responsibilities include developing and maintaining IT policies and procedures, documentation, and plans. This position reports to the Vice President of Information Technology and directly oversees the following teams:

• Manager/Supervisor of Business Intelligence
• Manager/Supervisor of Application Development
• Manager/Supervisor of Electronic Data Interchange

Together, they work to drive innovation and efficiency within our information management systems.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
• Minimum of 10 years of experience in IT, with at least 5 years in a leadership role.
• Strong technical knowledge, including experience with various operating systems, networking, and security technologies.
• Proven track record of developing and implementing successful IT strategies.
• Excellent leadership, communication, and interpersonal skills.
• Strong project management and problem-solving skills.
• Knowledge of relevant laws and regulations related to data privacy and IT security.
• Familiarity with industry best practices and emerging technologies.
• Knowledge of HIPAA rules and regulations. Strongly desire
• PMP Certification is a plus.

Essential Duties and Responsibilities:

Data Warehousing:

• Oversee the design, development, and maintenance of the corporate data warehouse and data marts to store and organize large volumes of data from various sources.
• Collaborate with cross-functional teams to identify data warehousing requirements and ensure that data is accurately and efficiently extracted, transformed, and loaded (ETL) into the data warehouse.
• Lead the tasks to monitor and optimize data warehouse performance to ensure timely data availability and efficient querying capabilities.

Business Intelligence and Data Analytics:

• Lead the development and implementation of business intelligence tools, dashboards, and reports to support data-driven decision-making processes.
• Collaborate with stakeholders to understand their analytical needs and translate them into actionable insights and recommendations.
• Promote a data-driven culture within the organization by providing training and support to end-users on the utilization of business intelligence tools and methodologies.

Data Governance:

• Establish and enforce data governance policies and procedures to ensure data quality, consistency, and compliance with relevant laws and regulations.
• Lead the development data catalogues, data dictionaries, and data lineage documentation to promote transparency and understanding of data sources and usage.
• Foster collaboration among different departments to ensure adherence to data governance principles and the overall data strategy.

Data Cleanse:

• Lead the implementation of data cleansing and validation processes to identify and correct data inconsistencies, errors, and duplicates.
• Establish data quality metrics and monitoring processes to track and report on data quality issues and improvements.
• Collaborate with data owners and stakeholders to resolve data quality issues and maintain data integrity across all systems.

System Integration:

• Oversee the integration of various data sources, systems, and applications to enable seamless data flow and efficient information sharing across the organization.
• Lead the development and implementation of integration strategies, methodologies, and best practices to optimize the interoperability of internal and external systems and minimize data integrity issues.
• Monitor and troubleshoot system integration issues, ensuring timely resolution and minimal disruption to business operations.

Data Security and Privacy:

• Implement and maintain data security measures to protect sensitive information and prevent unauthorized access.
• Ensure compliance with data privacy regulations and industry standards, such Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health Act (HITECH Act) or Children's Online Privacy Protection Act (COPPA), by developing and enforcing data protection policies and procedures.
• Collaborate with the IT security team to conduct regular data security risk assessments and implement necessary safeguards.

Software Development:

• Oversee the design, development, testing, and maintenance of software applications that meet business requirements and adhere to industry best practices.
• Collaborate with stakeholders to gather and prioritize software requirements, ensuring clear and effective communication throughout the development process.
• Implement and maintain a software development lifecycle (SDLC) methodology that promotes efficient development practices, code quality, and timely delivery of software solutions.
• Establish and enforce secure coding practices to minimize security vulnerabilities in web applications.
• Educate and train the Application Development team on cybersecurity best practices and the latest threat landscape to promote a security-conscious development culture.
• Ensure that all developed software applications adhere to HIPAA regulations and guidelines for handling and protecting sensitive healthcare information.
• Implement and maintain processes for securely storing, transmitting, and processing protected health information (PHI) within software applications.
• Collaborate with the IT security team to conduct regular security assessments and penetration testing of web applications to identify and remediate potential risks as well as to ensure ongoing HIPAA compliance.

Implementation of DevOps:

• Develop and implement a DevOps culture within the Application Development team, promoting collaboration between development and operations teams to streamline the software development process.
• Integrate continuous integration (CI) and continuous deployment (CD) tools and processes to automate software builds, tests, and deployments, ensuring faster and more reliable releases.
• Monitor and optimize the performance of the DevOps pipeline, identifying bottlenecks and opportunities for improvement.

EDI Management:

• Monitor and troubleshoot Electronic Data Interchange (EDI) system issues, ensuring timely resolution and minimal disruption to business operations.
• Collaborate with the IT infrastructure and security teams to ensure that the EDI system is properly configured, updated, and protected from potential threats.
• Oversee the administration and maintenance of the EDI Life Cycle system, ensuring its reliability, security, and optimal performance.
• Implement processes and tools to automate data loading tasks and reduce manual intervention, ensuring timely data availability and minimizing delays.
• Monitor and optimize data loading performance, identifying bottlenecks and opportunities for improvement.
• Ensure that all required reports and data submissions to regulatory agencies, such as the Agency for Health Care Administration (AHCA), are completed accurately and submitted on time.
• Collaborate with stakeholders to gather, validate, and organize data for reporting purposes, ensuring compliance with reporting guidelines and requirements.
• Develop and maintain reporting schedules and procedures, including contingency plans for addressing potential delays or issues.
• Implement processes and controls to minimize the risk of liquidated damages due to non-compliance, data inaccuracies, or missed deadlines in data submissions and reporting.
• Regularly review and update risk mitigation strategies to reflect changes in regulations, business operations, or the external environment.
• Collaborate with the legal and compliance teams to ensure a thorough understanding of contractual obligations and potential liabilities related to data submissions and reporting.
• Foster a culture of continuous improvement within the EDI team, encouraging innovation and the adoption of best practices to minimize manual errors and enhance overall efficiency.

EDI Partner Management:

• Establish and maintain relationships with EDI partners, ensuring efficient and secure data exchange, and compliance with regularity entities.
• Coordinate with partners to address issues, implement changes, and optimize data exchange processes.
• Evaluate the performance of EDI trading partners and identify opportunities for improvement or potential new partnerships.

Technology Evaluation and Adoption:

• Research and evaluate emerging software development technologies, tools, and frameworks to identify opportunities for innovation and improvement.
• Lead the adoption and integration of new technologies into the team's processes and practices, ensuring a smooth transition and minimal disruption to ongoing projects.

Team Leadership and Development:

• Manage and mentor team members, fostering a culture of continuous learning, innovation, and collaboration.
• Develop team objectives and performance metrics aligned with organizational goals and conduct regular performance evaluations.
• Facilitate ongoing professional development opportunities for team members to stay current with industry trends and best practices.

Project Management:

• Oversee the planning, execution, and monitoring of projects, ensuring on-time and on-budget delivery.
• Collaborate with stakeholders to define project scope, goals, and deliverables, and allocate necessary resources for successful project completion.
• Lead by following project management best practices and methodologies, such as Agile or Scrum, to optimize project execution and adapt to evolving business needs.

Vendor Management:

• Establish and maintain relationships with software vendors, contractors, and service providers, ensuring high-quality products and services are delivered at competitive prices.
• Collaborate with vendors to resolve technical issues, negotiate contracts, and evaluate their performance based on predefined criteria.

Quality Assurance and Testing:

• Lead the implementation and maintain a comprehensive quality assurance (QA) strategy, including processes for unit testing, integration testing, and user acceptance testing (UAT).
• Oversee the creation and maintenance of test plans, test cases, and test scripts to ensure that software applications meet functional and non-functional requirements.
• Collaborate with the QA team to identify and resolve software defects, ensuring the delivery of high-quality and reliable software solutions.

Documentation and Knowledge Management:

• Ensure the creation and maintenance of comprehensive documentation for software applications, including system requirements, design specifications, user guides, and technical manuals.
• Establish processes and tools for effectively managing and sharing application development knowledge and resources within the team and across the organization.
• Promote the importance of documentation and knowledge management within the team, ensuring that all team members are adequately trained and committed to maintaining up-to-date documentation.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Skills and Abilities:

• Strong critical thinking and analytical skills.
• Ability to identify risks associated with business processes, IT operations, information security programs and technology projects.
• Excellent communication skills, written and verbal.
• Quick thinker, experienced in unconventional problem solving.
• Effectively interact with all levels of management from application developers to the CIO.
• Comfortable initiating change; consciously managing and shaping change. Is able to handle the stress related to balancing multiple issues and perspectives.
• Ability to be on call or assure critical incident response.
• Exceptional planning and organizational skills.
• Positive "can do" attitude with focus on the success of the team over individual accomplishments.
• Exceptionally self-motivated and driven.

WORK SCHEDULE:

As a continued effort to provide a safe and productive work environment, Community Care Plan is currently following a hybrid work schedule. Directorsare able to work from home 3 days a week and most report to the office 2 days a week (Tuesday and Thursday). *****The company reserves the right to change the work schedules based on the company needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion.