Director of Launch Accounts

About Ceros

Join us as Ceros embarks on the next chapter in our mission to unlock creativity. Ceros is evolving into the essential design platform for professional creatives the world over. Our suite of cloud-based tools empowers professional creators to push the boundaries of creativity, while our collaboration tools make it easy to get everyone involved in the process.

Today, our products power some of the most engaging experiences on the web. In 2021 alone, interactive content created with Ceros Studio — from landing pages and pitch decks to interactive social media — has been viewed more than half a billion times. In the meantime, more than 3 million comments have been added to digital content using Markup, our new visual collaboration tool.

Working at Ceros means having an impact at scale. Our products and services are leveraged by top-tier brands such as Mashable, Bloomberg, Red Bull and Pinterest and are loved by more than 500,000 users. And we are building something even bigger and better: the creative operating system of the future.

We are backed up and well-funded by top-tier investors including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.

We are remote-first forever with a 4½ day workweek that finishes every Friday at 1 pm.

The Role

We’re seeking a passionate, creative, and customer-focused Director of Launch Accounts who will be integral to the long-term success of our new clients in their pilot & onboarding journey. You will work with your team of high-performing Launch Account Managers to establish the value of Ceros to clients in the Pilot and set up clients for long-term success and adoption in their launch phase. You’re an advocate for our customers and will be responsible for helping your team increase their conversion in two core areas: a) pilot to subscription and b) new subscription to a successful launch.

Key Responsibilities 

• Oversee Team Leads on Launch Accounts and develop individuals and leads through coaching, performance management, and feedback. You will lead strategy and planning sessions with this team to ensure that we’re driving adoption at multiple stages in the customer onboarding period. You’ll help guide your team in effective client issues resolution, and handle any internal or external escalations.
• You are motivated to develop, share and test new creative solutions to drive platform adoption in pilot and launch. Your thought leadership, expertise, and mentorship with your team should lead to happier clients and growth opportunities. 
• You operate as the Ceros expert and the escalation point of contact in a Pilot & Launch period for any platform, use-case & strategy-related matters.
• Strategize with your peers on the Sales and Customer Success teams on new business and growth opportunities across the Ceros suite of products as well as opportunities to drive quicker time to value for our new clients
• Maintain full fluency in Ceros’ suite of products and services and how they are sold to deliver customer value in the marketplace.
• Identify multiple ways Ceros can make an impact on our customer’s business through education on relevant use cases & project ideas 
• Collaborate and communicate with other Customer Success Directors and cross-functional peers (Sales, Upsell/Cross-sell teams, Support, Professional Services, and others) to ensure alignment across processes, initiatives 
• Report progress and areas for growth to the customer success leadership team
• Develop and train team members for current and future growth opportunities
• Bring value beyond the technology by sharing relevant content programs, inviting to events, and strategizing with the wider Customer Success & Revenue teams on additional value-adds
  

Practical skills we anticipate you having

• 5+ years of customer success/account management experience, preferably in a SaaS business environment
• 2+ years of experience leading a customer success team
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical, project-oriented, and process-oriented mindset
• Must have a sense of design and a fundamental understanding of digital marketing
• Understanding of the marketing landscape (marketer’s planning cycles, pain points, roadmap)
• Demonstrated ability to grow relationships and drive platform adoption within the customer’s organization
• Bachelor’s degree or equivalent experience
  

What we’re looking for from the heart

• You’re passionate and highly motivated to help our customers achieve success
• You are intellectually curious; you want to understand everything about our customers & market opportunity 
• You are a team player who will innovate to continue improving the way Ceros serves its customers
• You have strong communication skills and enjoy solving problems with others 

Key things to know

• We want you to start ASAP 
• This is a full-time position
• This is a remote-first role

Benefits

• Competitive Salary
• Stock options
• Premium health insurance
• 401K match
• Paid parental leave
• Unlimited vacation days
• Wellness Fridays (Half Day Fridays)
• Excellent gear (Macbook Air, external monitor, etc.)
• Stipend for the home office setup
• Growth and Learning opportunities within the company
• Virtual experiences in which Cerosians can collaborate, educate, and create social connections with one another

At Ceros, we are deeply committed to the recruitment, retention, and growth of diverse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information.  We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.