Director of Launch Operations

In close collaboration with the VP of Operations, the Director of Launch Operations will be responsible for driving growth and scaling Nomad’s healthcare staffing business by planning and executing continuous improvement projects across the company. Additionally, the Director of Launch Operations will be among a core group of company leaders who bear responsibilities that span culture creation and maintenance, leading other cross-functional initiatives, and consistently delivering on company-level Objectives and Key Results (OKRs).

The first project the Director of Launch Operations will own is the management and scaling of our nascent business vertical, Allied Health. Nomad has established itself as a player in the nursing temporary healthcare staffing market, and is strategically expanding into Allied, which represents a $4.2B market opportunity. Along with other key leaders, this role will play an integral role in Nomad’s strategy and execution of our growth in this vertical. Further responsibilities include: 

• Manage the day-to-day operations of the current Allied health business, including monitoring team and individual level performance metrics
• Identify and build processes, teams, and organizational structures that enable Nomad grow current and launch new Allied Health disciplines
• Manage people managers toward developing and scaling high-performing teams
• Work closely with our product and engineering teams to develop net new product that makes teams more efficient and Nomad a leader in the Allied space
• Work closely with client services, clinical excellence, marketing, and sales teams to ensure coordinated growth and improvement efforts 

• Strong grasp of data and action to take as a result 
• Should be able to communicate up and down how we are matching against targets
• Understands the importance of driving change from data, shares relevant metrics for flagging issues, and relies on evidence for communicating cross-functionally
• Able to keep track of performance metrics for the team output and quality
• Can identify the action needed to get back on track or push growth
• Brings process control and continuous improvement to team
• Has a growth mindset when hearing feedback from all levels
• Understands the importance of team buy-in for changes and consistently brings everyone along
• Identifying and building processes and teams that enable Nomad to scale. Works closely with senior leadership to develop a strategy to continue Nomad’s journey to becoming the best-in-class player in temporary staffing
• Actively identifies areas that need improvement and start the project to implement
• Understands how to measure the success of changes and preemptively sets standards for changes
• Sets the example for their direct reports on coaching and motivation to create a team culture that is receptive to feedback and operates with a growth mindset
• Can help direct reports handle complicated or escalated situations with their direct reports
• Practices empathy and active listening
• Teaches their direct reports a growth mindset and sets the example of accepting feedback from all levels of the organization
• Assists Senior Managers with managing a team of managers to drive excellence in team culture and performance
• Able to manage cross-functional relationships with Operations, Account management, Product and Engineering, Business Intelligence ,and Marketing stakeholders as needed.
• Keeps meetings focused with accurate information, relevant metrics, and goals
• Engages peers with informal and succinct information that is relevant to them
• Preemptively communicates and resolves any concerns about cross-functional issues
• Takes an enterprise wide approach to cross functional relationships, with the goal of balancing client and clinician satisfaction 
• Remains empathetic to the stresses and needs of each team
• Has experience working with P&E teams to incorporate operations/sales experience into clinician facing product
• Maintains a strong connection between Ops, AM, and P&E
• Can think through dependencies of launches

You are an energetic, highly personable, detailed obsessed, business driver who thrives helping companies massively scale. Specific skill sets and experiences include: 

• 7+ years experience in high growth, fast-paced companies with a clear track record of growing or scaling a business
• Experience managing, motivating, and scaling diverse high-performance teams
• Scrappy attitude, willingness to get your hands dirty
• Empathetic individual who enjoys helping people grow through difficult situations
• Strong interpersonal skills, especially as it applies to coaching and mentorship
• Humble, low ego, and self-aware with a strong desire to win 
• Continuous Improvement experience 

Nice to have:

• Healthcare/Allied Health background/experience

Most importantly, you just can’t wait to join our team and help change healthcare!