Director of Legal Operations

U.S. healthcare is frustrating and deeply flawed. Cedar's mission is to drive better outcomes for everyone involved, including providers, insurance companies and the people they serve. At a time when consumer-friendly healthcare experiences are more critical than ever, our platform is uniquely equipped to solve problems that lead to billing issues and administrative waste. At Cedar, know that your work will have a meaningful impact on people's lives.
As Director of Legal Operations at Cedar, you will be a critical member of the Legal & Compliance Team, responsible for driving efficiency in Cedar's legal and compliance operations. You will serve as a strategic operational partner focused on increasing legal and compliance operational efficiency, including planning, solving process and technology challenges that come with rapid growth, outside counsel management, and legal budget development and tracking. This role is well suited for a proactive, hands-on, and experienced operations-focused professional who is excited by creating structure and insight through collaboration, data and technology, and enjoys managing and building teams focused on the same goals. This position will report to the General Counsel.
Responsibilities

• Drive and develop a multi-year operational and technology roadmap for the Legal & Compliance Team, partnering with internal stakeholders to ensure those priorities become reality.
• Implement key systems (such as e-billing, contract management, ediscovery, document collection and hold management, legal entity support), optimize processes, manage projects, and create objectives and performance metrics for both Legal Operations and the broader Legal & Compliance team
• Grow and lead a team of Legal Operations professionals, including other legal operations specialists, paralegals.
• Be a thought leader for how to improve Legal & Compliance Team operations and processes as we grow, staying abreast of latest legal technology developments and assessing capabilities of solutions.
• Develop, implement and iterate on appropriate metrics and benchmarking through data analytics to measure the Legal & Compliance Team's performance and efficiency.
• Manage all legal budgeting, forecasting, and budget variance analysis and, in this capacity, will need strong expertise in matter management, and electronic billing systems.
• Lead or support additional projects as needed, potentially including the ongoing ownership of longer term programs.

Required Skills & Experience

• BA/BS degree from an accredited university.
• At least 8 years experience of relevant operations experience (can be a combination of experience in a major law firm and in-house experience); minimum of 3 years at the management level for a technology company. Experience in a healthcare or healthcare-adjacent business a plus.
• Deep working knowledge and hands-on experience with legal technology tools and applications; demonstrated ability to lead and execute on large-scale projects and technology implementations and change management (such as contract lifecycle management systems, knowledge management, e-billing, and counsel management tools).
• A proven ability to use data and data-driven methods to drive better decision making. You are comfortable with metrics and working in spreadsheets and slides.
• Prior experience developing playbooks, policies, and process documents.
• A strong ability as a natural problem solver and strategic thinker. You're comfortable with changing priorities and ambiguity and able to bring structure to chaos. You effectively identify and articulate implications up and downstream, taking action or escalating as appropriate.
• A genuine passion for building teams and leaders within your org, and relationships cross-functionally.
• Experience developing strategic or departmental planning materials requiring consensus gathering from multiple constituents (including finance, accounting, operations, IT and human resources) and have strong business partnering skills.
• Ability to work effectively and collaboratively within a growing team and cross-functionally with members at all levels of the organization, including executives, board members and investors.

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What do we offer to the ideal candidate?

• A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
• Unlimited PTO for vacation, sick and mental health days-we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
• Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• 401k plan with 3% employer non-election contribution
• Access to hands-on mentorship, employee and management coaching, and a stipend for learning and development resources to help you grow both professionally and personally

About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. Over the past several years, we've raised more than $350 million in funding from investors such as Andreessen Horowitz and Tiger Global, bringing Cedar's valuation to $3.2 billion.
Today, Cedar helps over 15 million patients annually-and partners with more than 50 leading healthcare providers, including Yale New Haven Health, Summit Health, Novant Health, Allina Health, Providence, ChristianaCare, Blue Cross Blue Shield of Arizona, CommonSpirit Health and Blue Cross Blue Shield of Massachusetts.