Director of Network Operations

Thyme Care is the leading value-based cancer care partner, collaborating with payers and providers to transform the experience and outcomes for individuals living with cancer. The company partners with health plans, employers and risk-bearing providers to assume accountability for enhanced care quality, improved health outcomes, and reduced total cost of care. Thyme Care's approach combines a technology-enabled Care Team and seamless integration with providers, creating a hybrid collaborative care delivery model that guides and supports the entire patient journey. Thyme Care empowers over 300 oncologists nationwide through purpose-built tech, advanced data analytics, and virtual patient engagement, driving better care and outcomes in value-based arrangements. Thyme Care is a founding member of CancerX, and is backed by leading investors. To learn more about how Thyme Care is enabling the shift to value-based care in oncology, visit www.thymecare.com.

YOUR ROLE 

As one of Thyme Care’s Network Operations Directors you will work cross-functionally with our Growth, Product, Data, Marketing, and Operations team to build and refine Thyme Care’s provider engagement and implementation strategy. The Thyme Care strategy is about partnering with oncologists to get as upstream in the diagnosis process as possible to enable current and potential members to receive quick and comprehensive access to care. This role will be responsible for managing the cross-departmental operational initiatives required to deliver on that goal. 

After 3 months you will have…

• Gotten up to speed on our business, payer partnerships, and provider relationships in existing markets and built strong relationships with our internal teams.
• Participated in external provider meetings and developed an understanding of Network Operations standard processes and procedures.
• Contributed to Network Operations processes, procedures, and approaches to market assessment and detailing.
• Worked with Thyme Care’s leadership team to refine our provider go-to-market strategy and sequencing across a number of categories, including data, product, marketing, and growth initiatives.
• Begun implementation support across established Thyme Care upstream provider partnerships, particularly in new markets
• Built an operating and enablement work plan to assist provider engagement in accordance to patient access goals with Product, Growth, and Care teams
  

After 6 months you will have…

• Partnered with Network Operations, Payer Operations, and Growth teams  to develop deep relationships to enable Thyme Care’s provider networks to meet market-specific needs.
• Created repeatable processes around provider implementation, enablement, reporting, and ongoing operational needs to meet the objectives of Thyme Care’s provider engagement strategy. 
• Spearheaded initiatives based on market intel to drive provider value through data, product, and service offerings.
• Researched and contributed to  (with cross-functional alignment) additional value levers and product offerings to enable Thyme Care member access to care across Thyme Care markets
• Driven projects that increase Thyme Care’s impact on members by facilitating engagement with providers earlier in the cancer journey
• Contributed to new market provider expansion and staffing strategies

WHAT LEADS TO SUCCESS

• Act with our members in mind. Thyme Care’s mission, and in particular our member experience, matters deeply to you. 
• Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately.
• Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.
• Operational orientation. You can break things down into actionable steps and execute on plans with ease. You build repeatable, reliable, and efficient processes.
• Effective listener and communicator. You are persuasive and articulate but always start by listening. You build rapport, trust, and great working relationships with colleagues.
• Excellence building relationships. You have experience working with provider groups, health care systems, and tangential healthcare organizations, and excel at aligning different stakeholders to achieve common goals.
• Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.
• Expert stakeholder management.  In previous roles, you’ve presented to different levels of leadership. This includes internal senior leaders and external stakeholders (ideally this also includes Physician/Clinical Executives). You can help our team describe meaningful trends and propose solutions with these different groups.   
• Comfort with travel. You will be expected to meet regularly with our team and partners in Nashville, New Jersey, and beyond—and are happy to do it.
• Team player. You’re a strong collaborator who understands what it's like to lead a team in a growing and evolving environment. You’ll ensure your team is meeting and exceeding standards set while being a collaborative partner to the rest of the organization.

OUR VALUES

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19.  As such, Thyme Care employees are expected to be fully vaccinated against COVID-19 as defined by the Centers for Disease Control and Prevention, subject to conflicting laws and exemptions based on medical or religious objections.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role if filled within New York City is $135,000 - $160,000. The salary range could be lower or higher than this if the role is hired in another location. We also believe that your personal needs and preferences should be taken into consideration so we allow some choice between equity and cash.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.