Director of Onboarding & Implementation (Fully remote)

Who We Are & Do:

Branching Minds' mission is to empower all educators to effectively, efficiently, and equitably support the holistic needs of their students; and to create a path to academic and personal success for every learner. Already supporting over 1,500,000 students across 200+ districts from over 30 states, our vision is to be the most impactful national K12 school district solution for achieving high-fidelity RTI/MTSS; consistently demonstrating our ability to save teachers' planning/documenting time, improve outcomes of our students, and eliminate achievement gaps.

As a startup, we don't have to play by the rules of traditional organizations. We get to be innovative in the solutions we develop for our partners and the way we conduct our business for ourselves. Branching Minds is also a Benefit corporation. We get to prioritize our mission > profit, and the means of getting there is just as important as the ends. We err towards self-management, transparency, collaboration, initiative, and giving a damn.

If using innovation to reimagine education in service of equity energizes you -- join our team!The Calling:

The Director of Onboarding & Implementation will play a critical role in helping lay the framework for customer implementation and onboarding as we continue to expand our customer base at the state, district, and school levels. Leveraging your love of systems building and process standardization, you will lead a team of implementation specialists to ensure our customers have a smooth and seamless onboarding experience that includes data integration, platform customization and initial professional learning needed to successfully launch Branching Minds. The Director of Onboarding & Implementation will report into the Vice President of Customer Success

What You'll Do:

• Lead customer onboarding efforts across Branching Minds with a focus on increasing time to value, customer satisfaction and retention
• Help foster a company-wide culture of structured, collaborative and timely customer onboarding that includes establishing the partnership, system configuration, data implementation and professional learning
• Develop strong understanding of the customer's goals and objectives in customer onboarding and data implementation
• Develop scalable and consistent onboarding workflows by customer segment leveraging tools and technology to streamline processes
• Responsible for oversight of all customer implementations ensuring timely completion and provide regular reporting and visibility on the status of implementations
• Manage assignments when new deals close and balance the ratio of onboarding projects across the team
• Create and support escalation process for stalled implementations or at-risk accounts
• Collaborate with customer success, data and other stakeholder to define onboarding health
• Work closely with sales to set expectations for successful onboarding
• Own the customer onboarding & implementation journey including milestones, deliverables and timelines
• Be an expert within the platform, sharing best practices and scenarios to enhance product adoption and use
• Ensure a smooth hand-off to customer success and support once onboarding is complete
• Identify opportunities for continuous improvement and share best practices for customer onboarding & implementation
• Introduce new processes and workflows for implementation and project management across different teams (i.e., sales, product, customer success, professional services and support)
• Ensure thorough documentation and key customer information is captured for cross-team accessibility
• Promote adoption of key processes in project management software, including task management, tracking and milestone progress
• Recruit, mentor, develop and inspire a best-in-class implementation team

Requirements

Why We Want You:

• A bachelor's degree or prior experience successfully implementing technologies and onboarding clients, ideally either at an EdTech company or within school districts
• 3+ years of leadership experience in software industry, ideally within an education-related field
• Experience leveraging technology to support implementation and provide cross-team visibility (e.g., Hubspot, Slack, ChurnZero, Asana)
• Strong problem-solver with great attention for detail and an eye for workflow improvement
• Ability to effectively communicate with all levels of both internal and external stakeholders
• Deep understanding of value drivers in recurring revenue business models
• Experience leading teams and supporting the development of others
• Impeccable work ethic, accountability and dedication to the success of our customers and our teams
• Passionate about improving education and committed to equity of success for all learners
• Comfortable with the dynamic, fast-paced culture of a startup, and able to remain organized when faced with multiple priorities

Lucky Us If You:

(No biggie if you don't)

• Experience managing customer onboarding or implementation teams at another EdTech or SaaS company
• Previously worked in K-12 and/or EdTech

Interview Process:

• An initial, 30 minute Phone Screening
• A 60 minute, Asynchronous Skills Interview facilitated by our Director of Data Management, which will include a technical data activity and two short writing prompts
• A 60 minute Group Interview with members of our Data and Customer Success Teams
• A 60 minute Final Interview with VP of Customer Success

Estimated timeline: 2 months from application to offer

Benefits

What We Offer You:

• Check our our Benefits & Perks
• The opportunity to be a key contributor and front line voice of our platform in providing educators across the country with evidence-based solutions to effectively support their students;
• Supporting some of the largest school districts across the country.
• An awesome, cross-disciplinary, mission-driven team solving meaningful problems that improves the lives of educators and students.
• Base annual compensation for this role will be determined based on experience and expertise and eligible for 10% bonus plan.

In Our Own Words, We Are

Independent, Relaxed, Ownership, Flexibility, Always Learning, Casual, Adaptable, "Best Idea Wins," Passionate, Dedicated, Very Capable/Competent, Efficient, Communicative, Welcoming, Caring, Scrappy, Friendly, Co-operative, Agile, Supportive, Principle-Driven, Respectful, Practical, Attentive, Funny, Self-Motivated, Silly Parrots.

Our Commitment to Diversity, Equity & Inclusion

At Branching Minds, a diverse, inclusive, and equitable workplace is one where everyone, regardless of their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, professional and life experiences, disabilities, and abilities; feels valued and respected. We are proud to be an equal opportunity employer that is committed to continuing to create a diverse, inclusive and equitable environment.

Our Commitment to People with Disabilities

Branching Minds is committed to disability inclusion, and to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [email protected]