Director of Operations

This is an amazing opportunity with River Wealth Advisors, based in Camp Hill, PA
Job Summary: The Director of Operations is responsible for overseeing daily operations of the firm, including client service and multi-office alignment. The role involves strategic planning, managing staff, enhancing operational procedures, training, and ensuring exceptional service standards. The ideal candidate will possess strong leadership skills, extensive experience in the financial service industry, and a proven track record of driving operational efficiency and excellence.
Key Responsibilities:

1. Strategic Planning:
   
   • Develop and implement operational strategies aligned with the firm’s short-term and long-term goals.
   • Identify areas for process improvement and cost reduction or maximation.
2. Operational Management:
   
   • Oversee the daily operations of the service team.
   • Ensure compliance with company policies and procedures.
   • Manage and optimize the supply chain, logistics, and inventory processes.
   • Develop a training calendar and ensure effective rollout of all firm initiatives.
3. Team Leadership:
   
   • Lead, mentor, and develop service and administrative teams.
   • Foster a positive and productive work environment.
   • Conduct performance reviews and implement professional development plans.
4. Customer Service:
   
   • Maintain and enhance high service standards associated with the firm’s core values.
   • Address and resolve escalated issues and complaints.
   • Analyze internal and external customer feedback and implement service improvements.
5. Financial Oversight:
   
   • Develop and manage the operational budget.
   • Monitor financial performance and identify opportunities for cost savings or maximization.
6. Project Management:
   
   • Lead and manage key operational projects.
   • Ensure projects are delivered on time, within scope, and within budget.
   • Collaborate with cross-functional teams to achieve project goals.
7. Performance Metrics:
   
   • Define and track key performance indicators (KPIs) for operational efficiency and effectiveness.
   • Utilize data and analytics to drive decision-making and continuous improvement.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.
• Minimum of 7-10 years of experience in operations management, preferably within the financial service industry.
• Proven track record of strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in operational software and systems.
• Ability to work in a fast-paced and dynamic environment.

Working Conditions:

• Full-time position, typically Monday to Friday, with occasional weekends and evenings as needed.
• Office environment at the firm’s headquarters with periodic visits to branch offices.