Director of Operations

Position: Director of Operations

Employment Type: Full Time

Location: Springfield, MO – 5 days a week in Office

Industry: Information & Technology Services

Who we are:

Smart Choice Communications (SCC) is a leading provider of business cloud communications with a unique portfolio of solutions including UCAAS, collaboration platforms, and dedicated contact centers. Through its 24x7x365 U.S. based support, white-glove service, and single point of contact approach, SmartChoice has become the go-to provider for a businesses’ technology needs and is one of the largest award-winning business phone system providers. SmartChoice is proud to service and support thousands of enterprises worldwide. Check out our website at www.smartchoiceus.com for more information.

What you’ll be doing:

SmartChoice is seeking an experienced, detail-oriented, and motivated Director of Operations to join our growing team. In this role, the successful candidate will be responsible for overseeing the day-to-day activities of the company, ensuring that the organization is managed and performed efficiently and effectively.

You will be responsible for…

• Establishing quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviewing, analyzing, and evaluating business procedures.
• Implementing policies and procedures that will improve day-to-day operations.
• Ensuring work environments are adequate and safe.
• Overseeing manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.
• Planning, directing, controlling, implementing, evaluating, monitoring, and forecasting budgets and cost of sales in each division to achieve financial objectives.
• Communicating and explaining new directives, policies, or procedures to managers; for major changes, meeting with entire operations staff to explain changes, answer questions, and maintain morale.
• Improving customer service and satisfaction through policy and procedural changes.
• Leading coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
• Projecting a positive image of the organization to employees, customers, industry, and community.
• Performing other related duties as assigned.

What skills & experience you’ll bring...

• Bachelor's degree in Business Administration, Logistics, Engineering, or other industry-related field required; MBA preferred.
• At least 10 years of industry-related experience including three years in upper management required.
• Excellent knowledge of data analysis and forecasting methods.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite and QuickBooks.

What we offer...

• Competitive salary
• Paid time off
• Medical, dental, vision and life insurance
• Flexible spending accounts
• Employer-matched 401(k) plan
• Gym membership reimbursement
• Flexible work environment
• Exciting company events

Smart Choice Communications (SCC) provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.