Director of Operations

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of Chicago, IL, United States.

Responsibilities:

• As the team leader, the Director of Operations is responsible for mentoring, coaching, staffing, carrier development, operations management, dispatch and customer support along with additional tactical functions.
• Identify new business opportunities and constantly strive to maintain strong relationships with existing business accounts.
• You're ready to take on complicated problems and give back well thought out solutions. You're not afraid to build a prospect list and make a cold calls. But you also understand the value of networking and making connections.
• Willing to learn the business and grow the company over a long term. You are someone who invests time into building and fostering relationships to truly earn new accounts.
• Be available to staff as a resource in their day-to-day management to help facilitate positive results and also provide continuous training support.
• Maintain close oversight of all internal activities that impact service obligations (carrier performance, last minute customer requests, resolution of delayed pickup/delivery, billing, etc.
• Effectively coordinate with Canada and US head office to ensure smooth running of the office and operations.
• Actively participate in problem resolution with the team members and different departments.

Requirements

• 5-8 years of successful Operations/Sales or Customer Service Management experience
• Experience in the transportation / 3PL industry required
• Bachelor's degree in business, transportation or related field; or the equivalent a plus
• Proven leadership experience in fast paced environments with rapidly changing priorities
• Able to plan and organize well as an individual and as a team player
• Possess high levels of energy and initiative; strong work ethic and ability to self-manage
• Must have strong communication skills - in face to face, over the phone and written communications.
• Strong negotiation skills with proven closing ability.
• High energy and genuine passion for "selling".
• Possess good problem-solving skills - able to understand and meet customer needs (internal and external)

Benefits

• Competitive Salary
• Career growth
• Health Benefits