Director of Operations

MacPaw is a software company with headquarters in Boston, Kyiv, and Limassol. We develop and distribute software for macOS and iOS and believe that humans and technology can reach their greatest potential together.
Today, our products have more than 30 million users worldwide and every 5th Mac on Earth has a MacPaw app installed on it.
MacPaw gathers open-minded people who support each other and aspire to change the world around us.
We are proud to be Ukrainian. The support and development of Ukraine are significant parts of the company's culture.
We're looking for a Director of Operations to join our leadership team and bring clarity, order, and cohesion to how we operate.
In this role, you'll be in charge of creating harmony and clarity within our operational strategies by aligning them with the business objectives, streamlining and automating processes for maximum efficiency, and fostering innovation.
You'll evaluate and optimize our existing workflows, build scalable systems, and empower cross-functional collaboration - all while focusing on delivering measurable impact to the business.
You will also oversee the Program Management, Infrastructure and Support, Facility and Internal Support, and Site operations (Boston) teams.
This is a unique opportunity to shape the operational backbone of a fast-scaling company and drive meaningful, lasting change. If you thrive in environments requiring structure, systems, and alignment, we'd love to have you onboard.
In this role, you will:

• Drive the operational transformation to support MacPaw's growth.
• Collaborate with the senior leadership to align operational strategies with the business objectives.
• Сonduct an audit of our organizational processes, and lead the formalization, visualization, and continuous review of these processes.
• Develop and track KPIs to measure operational efficiency and success.
• Provide regular updates and reports to the executive team.
• Identify and implement automation opportunities to optimize efficiency and reduce manual workflows.
• Manage and provide strategic direction for the Infrastructure and Support team, the Facility and Internal Support team, ensuring operational readiness and efficiency.
• Oversee the Site operations (Boston) to ensure optimal functionality and alignment with the organizational needs.
• Supervise the planning, execution, and monitoring of key programs and initiatives to ensure successful delivery within scope, time, and budget (program management).
• Establish frameworks for effective program management across the organization.
• Work cross-functionally with the internal teams to ensure the cohesive execution of strategic objectives.
• Build and maintain relationships with external partners and vendors to support operational needs.

Skills you'll need to bring:

• Profound experience in operations management or a similar leadership role within mid-sized organizations (500-1000 employees).
• Proven experience conducting process audits, formalizing workflows, and driving operational improvements in fast-scaling environments.
• Strong expertise in developing and tracking KPIs to measure and improve operational efficiency.
• Demonstrated ability to manage cross-functional teams, including IT support, and facilities across distributed or international operations.
• Experience identifying and implementing automation solutions to optimize workflows and reduce manual processes.
• Background in program or project management, BA, including planning, execution, and delivery within budget, scope, and deadlines.
• Strong financial acumen with the ability to analyze budgets, interpret key financial metrics, and contribute to overall financial planning. Proven experience in cost optimization initiatives to improve operational efficiency and profitability without compromising quality or performance.
• Strong leadership and collaboration skills, with a track record of aligning operational strategies with business objectives and influencing senior leadership teams.
• Exceptional problem-solving and decision-making skills, with a data-driven approach to operational strategy.
• Excellent communication and stakeholder management skills, with experience reporting operational updates to executive teams and building external partnerships.
• Advanced level of English.

As a plus:

• Certifications like PMP, PgMP, CBAP, or MBA
• Experience in the utilization of AI tools in work and organizational processes

What We Offer

• We are a Ukrainian company, and we stand with Ukraine against the russian aggression
  
  • We maintain workplaces for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war. Here , you can also read about the MacPaw Foundation, which intends to help save the lives of Ukrainian defenders and provide relief to as many civilians as possible.
• We are committed to our veterans
  
  • Our Veteran Career and Empowerment Program is designed to ensure our veterans and active military personnel receive the recognition, support, and opportunities they deserve.
• Hybrid work model
  
  • Whether to work remotely or at the hub is entirely up to you. If you decide to mix it, our Kyiv office, which works as a coworking space, is open around the clock. The office is supplied with UPS and Starlink for an uninterrupted work process.
• Your health always comes first
  
  • We guarantee medical insurance starting on your first working month. For those abroad, you can receive a yearly Medical insurance allowance as compensation for managing your medical expenses.
• Flexible working hours
  
  • You can choose a schedule that is comfortable for you. No one here tracks your clock in/out because MacPaw is built on trust and cooperation.
• Space to grow both professionally and personally
  
  • Whatever your dreams and aspirations are, we have you covered. Education opportunities to grow both hard and soft skills, annual development reviews, and internal community.
• Teams we are proud of
  
  • We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas. We encourage open and constructive feedback and provide training for Macpawians on giving and receiving feedback.
• Office designed for people (and pets)
  
  • Our office has it all: a spacious workplace with enough room for sitting up, lying down, and running around; a gym for recreation; cozy kitchens; a sleeping/meditation room; and a terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).
• Time-off policy that covers life's needs
  
  • Convenient personal time-off policy to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
• Join social initiatives with MacPawCares
  
  • MacPaw participates in numerous humanitarian aid and charity projects across many fields, and you are welcome to jump in to make the world a better place.
• We're an equal-opportunity employer. Here is a safe place for applicants of all backgrounds
  
  • We are hiring talented humans. Meaning with all our variety of backgrounds and identities, including service members and veterans, women, members of the LGBTQIA+ community, individuals with disabilities, and other often underrepresented groups. MacPaw does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
  • Some benefits are under development and valid for 2024, with adjustments possible in 2025.