Director of Operations, NAS

Company Overview

With more than 20 years in the business, Lennox® National Account Services (NAS) is the premier HVAC service provider for multi-location businesses. Our nationwide, self-performing network delivers world-class preventative maintenance, repairs, and replacement services that maximize your buildings' uptime and reduce overall spend. We are dedicated to providing the highest quality service at the lowest cost of ownership possible for our customers.

NAS focuses on full protection, preventive maintenance, planned replacement and installation for schools, restaurants, and retail establishments on a national basis. With over $270m in revenue, and an employee population over 1000, we currently operate 119 branches in major markets coast to coast, with plans to expand in 2024.

Code of Business Conduct:

No matter where we work or at what level, as NAS employees we are all expected to consistently practice the highest standards of Integrity, Respect and Excellence. Our Code of Business Conduct provides general guidance on how to carry out our daily activities in accordance with not only our values and policies, but also the letter and spirit of all applicable laws. All employees, including officers and members of our board of directors, must follow our Code. We also expect our Business Partners to abide by the same core values as followed by us.

Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

Job Description

WHAT YOU WILL BE DOING

Purpose of the Position:

The Director of Operations plays a crucial role in the success of our National Accounts Service company. This leadership position reports directly to the VP/GM of NAS and is responsible for overseeing and optimizing the operational aspects of the business to ensure growth, profitability, and customer satisfaction, while building up our strong culture of safety. The position is responsible for overseeing national service operations functions in a non-manufacturing environment. He/she will lead the organization's effort to develop and improve operations through efficient and effective integrated processes, implementing common management processes/services to leverage organization resources. The Director of Operations will direct operations review of cost and service structures, productivity measures and delivery methods to achieve planned ROI.

Key Responsibilities

• Team Leadership: Provide leadership and direction to the field operations teams, fostering a culture of Integrity, Respect & Excellence.
• Safety: Embrace our safety culture and be an advocate to meet or exceed all our safety goals
• Operations Management: Oversee the operational aspects of the business, including supply chain, logistics, and service delivery to ensure efficiency and quality service.
• Customer Relations: Ensure exceptional customer satisfaction by building rapport with clients, monitoring and improving customer service processes, addressing customer concerns, to maintain strong client relationships.
• Financial Management: Manage the financial health of the company by setting budgets, analyzing financial data, and making strategic financial decisions.
• Compliance: Ensure the company adheres to all relevant regulations and industry standards in the HVAC service sector.
• Project / Program Management: Ensure that our Operations is aligned with our Project Management team and subsidiaries (ie: AES - Reclaim/Recycle, Dedicated Installation teams, and LII Factory EOC and Start-ups)

Qualifications

WHAT WE ARE LOOKING FOR

Skills and Competencies:

The Director of Operations should possess the following leadership characteristics to be successful:

• Integrity: impeccable track record of high workplace integrity, trust, and respect; is committed to building a sustainable, profitable business while meeting high ethical standards.
• Results Oriented: will do whatever it takes to deliver steady, consistent results in the right way; pleased but never satisfied; strong sense of urgency around results.
• Leader of People: builds strong teams with a culture of trust and mutual respect; always coaching and mentoring to develop the next generation of talent.
• Innovative and Forward-Thinking Leader: understands the importance of brand recognition and promoting innovation to deliver best-in-class service to the market; initiates and leads robust strategic planning processes to define a clear vision and strategy, inspiring heartfelt commitment across the organization.
• Decisive Thinker / Executor: strong execution focus that delivers results far exceeding expectations and engages the entire organization in tracking performance metrics.
• Exceptional Communicator: applies excellent verbal and written communication skills to translate the vision and strategy into clear priorities and direction.
• Relationship Driven: skilled at developing strong, trusting relationships with employees, customers, and other key stakeholders of the business.

Additional Qualifications:

• Bachelor's degree in business, management, or a related field (MBA preferred).
• 10 years of experience in a senior leadership role within the HVAC or related industry.
• Strong understanding of HVAC systems, products, and services.
• Knowledge of market trends and emerging technologies in HVAC.

WHAT WE OFFER

In Addition, You Will Receive a

• Competitive base salary plus bonus
• Annual Bonus based on company performance
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company match
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more!

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.