Director of Operations

Company Overview

ClickMint is a boutique e‑commerce growth platform headquartered in Malibu combining proprietary generative‑AI diagnostics with seasoned CRO architects. We detect site friction design precision tests and launch A/B and multivariate experiments—delivering rapid ROI through end‑to‑end execution across strategy creative analytics and code. Founded in 2024 by industry veterans we support scaling eCommerce brands without increasing traffic spend.

Role Overview

As CRO Director at ClickMint you will lead the design execution and scaling of conversion optimization programs. You’ll manage testing strategies mentor CRO specialists and collaborate cross-functionally to continuously drive measurable revenue gains.

Key Responsibilities

• Strategy & Leadership
• Define and execute the overall CRO vision roadmap and testing strategy aligned with business goals.
• Lead a small team of CRO managers/strategists fostering an experimentation mindset.Growth RolesMultiplyMii
• Testing & Execution
• Spearhead A/B and multivariate experiments across e-commerce funnels landing pages product and checkout flows.
• Use behavioral diagnostics (heatmaps session recordings funnel analytics) to prioritize tests and interpret results.
• Leverage ClickMint’s AI‑driven diagnostics and historical data modeling to predict outcomes and project revenue impact.
• Cross‑Functional Collaboration
• Partner with product UX/UI engineering marketing and analytics to implement test variants and ensure seamless launches.
• Communicate findings insights and recommendations to executives and stakeholders.
• Data & Analytics
• Track and report on KPI performance: conversion rates AOV revenue uplift test velocity.
• Conduct quantitative and qualitative research to uncover user friction points.
• Continuous Improvement
• Stay current with CRO best practices tools and emerging trends.
• Consistently refine experimentation frameworks and internal processes

Required Qualifications

• Bachelor’s degree in Marketing Analytics Business or related field.
• 7–10+ years in CRO digital optimization growth marketing or e-commerce conversions; minimum 3 years in leadership.
• Deep experience with CRO tool stack (Optimizely VWO Hotjar Crazy Egg Google Analytics Adobe Analytics heatmaps session recording).
• Proven track record of driving revenue lift through structured experimentation across complex e‑commerce journeys.
• Strong analytical mindset comfortable translating behavioral data into strategic plans.
• Excellent leadership collaboration and communication skills—able to influence at executive level.
• Familiarity with AI‑augmented diagnostic platforms or ability to quickly adapt to proprietary ClickMint tools is a plus.

Ideal Candidate Traits

• Strategic and data-driven with a passion for experimentation and user experience improvement.Growth Roles
• Detail-oriented and metrics‑obsessed with a bias toward action.
• Comfortable in a fast-growing startup-like environment with cross-functional fluidity.
• Creative thinker and collaborative problem solver.

Compensation & Benefits

• Competitive salary (Malibu-level of pay commensurate with experience).
• Hybrid schedule: a combination of remote work and in-office days at Malibu HQ.
• Benefits package (health paid time off performance bonus).
• Opportunity to shape CRO infrastructure at a high-growth AI-enabled ecommerce optimization company.

How to Apply

Please submit your resume a brief cover letter highlighting CRO case studies or results and any pertinent portfolio links.

Job Type: Full-time

Pay: $145000.00 - $160000.00 per year

Benefits:

• Health insurance
• Paid time off
• Professional development assistance

Work Location: Hybrid remote in Malibu CA 90265

What We Do

ClickMint helps e-commerce brands generate more revenue from the traffic they already pay for. We build and operate channel-adapted shopping funnels for paid social affiliate PPC and other acquisition channels—aligning the post-click experience to traffic intent instead of sending every visitor through the same generic path. Our system combines diagnostics experimentation measurement and senior operator oversight to improve revenue per user reduce CAC pressure and isolate incremental lift before broader rollout. ClickMint is not a traditional agency or a self-serve SaaS tool; it is managed revenue infrastructure built for modern brands that want a more intelligent way to grow.

Why Work With Us

ClickMint is building a new operating layer for e-commerce growth—combining proprietary systems with senior operator judgment to help brands scale smarter. The team is small high-trust and highly leveraged giving builders real ownership visible impact and direct exposure to product performance and client outcomes.

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