Director of Operations - Personal Care

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
PCS, a Modivcare Company is looking for an experienced Director of Operations. In this position, you will be responsible for providing oversight and support to all division/regional managers within a specified geographic area for an emerging small to midsize market and is ultimately responsible for the success of those divisions in all aspects of operations, including compliance, financial oversight, business growth/direction, and human resources.
You will...

• Demonstrate competency and knowledgeable of all applicable home care / home health regulations, labor laws, AND company policies in order to properly direct Managers and support staff.
• Assist Managers, as needed, with audits/reviews/surveys
• Drive optimal financial performance through oversight of operations
• Track and ensure adherence to budgeted revenue and net income goals for each division/office
• Assist in developing yearly budget for each division/ office
• Identify and implement cost-saving opportunities with management approval
• Support staffing efforts to meet the demands of the business
• Utilize entrepreneurial skills to network and encourage community engagement
• Develop and encourage teamwork, professionalism, and organization in order to grow the company's territories
• Assist in opening new offices, acquisitions, and other avenues to expand coverage area
• Direct efforts to improve efficiencies through implementation of advanced technology
• Track and ensure hiring activities in each office to ensure availability of staff to support growth
• Ensure Managers are engaging in all appropriate marketing avenues, including:
  
  • Managing referral source relationships (Case Managers, Supports Coordinators, Hospital Discharge Planners, Doctor's offices, etc)
  • Notifying headquarters of appropriate avenues to invest marketing dollars (billboards, radio, newspaper, magazines, etc)
  • Identifying & pursuing new marketing avenues
• Visit branch offices as needed to provide support/guidance/oversight.
• Engage in activities for staff development to ensure Managers feel valued and meet job expectations:
  
  • Perform 90 day and Annual Performance Evaluations with Managers
  • Coordinate ongoing staff educational opportunities
  • Implement Performance Improvement Plans, as needed
• Manage customer/employee complaints timely and in accordance with company policy
• Track/Manage Managers' time off
• Engage in selecting/hiring of new employees and/or conducting disciplinary action/terminations
• Share all pertinent data with Management, as appropriate
• Complete Weekly Status Report for Management, highlighting:
  
  • Current hours in relation to budget
  • Personnel needs/changes
  • Challenges/wins
  • Anything else pertinent to the business
• Review the Report Cards and Income Statements with budget comparisons monthly with Managers
• Conduct semi-annual on-site Manager meetings to review data and discuss overall business direction
• Be available via phone after office hours, on weekends, and holidays for emergencies, troubleshooting, and provide assistance to Managers
• Attend staff meetings as needed
• Complete expense reports per company policy
• Provide suggestions regarding improvements in efficiency and growth of the business
• Must be able to lead by example and to manage staff effectively
• Must be willing to travel within territory and, as needed, to the company's headquarters

We look forward to speaking with someone with the following...

• Minimum of a Bachelor's Degree in business, finance, healthcare or a related field
• Minimum five years of management experience in the healthcare industry, previous home health care experience required
• Verifiable experience with goal achievement and advancement
• Employee relations skills
• Effective communication skills to represent the organization professionally in networking and marketing activities

Salary: $ 99,840 - $153,920
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected].
• Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.