Director of Operations (RevOps & BizOps)

The Role:

Paro is hiring a Director Operations to drive the strategic direction and operational improvements across our go-to-market (GTM) functions: Marketing, Inbound & Outbound Sales, Customer Success, and Support. This leader will oversee day-to-day customer operations, revenue-impacting systems, and our strategic BizOps function. This leader will report directly to the VP of Experience.

Core Responsibilities:

• Operational Leadership
  • Shape the evolution of Paro’s new customer acquisition, pricing, and client retention strategies as a key member of GTM Leadership team
  • Improve sales velocity by increasing qualified opportunity volume, conversion rates, deal sizes, and cycle times through a mix of analytical rigor and qualitative strategies
  • Set and continually evaluate quotas, ramp-up plans, and promotion criteria for both Account Executives (Sales) and Account Managers (Customer Success)
  • Partner with Enablement to operationalize new product launches
  • Manage team of direct reports through their Paro careers, helping them achieve their goals and develop as operations professionals
• Technical System Optimization
  • Standardize tools and requirements across entire GTM Team technology stack: web analytics, marketing automation, CRM, engagement, sales tools, CSM account prioritization
  • Oversee maintenance and optimization of GTM Team technology stack, including CRM and marketing automation development teams
  • Collaborate with RevOps Manager, Data Analysts, and Marketing Leadership to execute marketing campaigns
  • Lead vendor relationships and budget for GTM team technology stack
• BizOps Strategic Oversight
  • Oversee current and future-state process design for entire GTM function, deploying BizOps resources against most critical strategic improvements
  • Develop and present “insight to action” plans to GTM organization on a frequent cadence
  • Lead prioritization of strategic projects, with stakeholder input
  • Coordinate strategy on sales compensation across sales, CS, and finance

How you’ll add value:

• 5+ years in sales and/or revenue operations roles, including at least 3 years in direct people management capacities
• Adept at identifying opportunities for improvement, translating ambiguous gaps into discrete initiatives, and executing on prioritized roadmaps
• Possess a deep quantitative skill set, with data-driven insights consistently at the core of recommendations
• Extensive experience in B2B organizations, ideally with exposure to consultative and solution-based selling Methodologies
• Skilled at managing across the full spectrum of stakeholders: “Down” to direct reports, “across” to intra-Sales and cross-functional peers, and “up” to Executive Team
• Ambitious, able to build trust across unique groups of colleagues, motivated, think outside the box
• Have excellent verbal and written communication skills
• Possess exceptional listening, organization, presentation, and business strategy skills

Who you are:

We’re more interested in how you add to our innovative community than formal education or experience. That said, you will shine in this role if you:

Believe that in order to be successful, you need to be surrounded with others who can be their authentic selves at work while driving forward the future of work with Paro. You value taking smart risks and having your colleague’s backs. You welcome challenges and are rigorous in ensuring all voices are heard. You are open to understanding each other’s experiences and communicating effectively together. At Paro we work hard, but we also want every employee to enjoy the journey. You work collaboratively, do the right thing, never settle and put your best work into everything you do.

As a senior leader at Paro, you will not only lead yourself and your team but you’ll also lead within the business and lead the business. Leading in the business means being aware of others, driving Paro’s strategy, vision, and mission, and creating connections. Lead the business means awareness of our brand outside of Paro, challenging the status quo to drive innovation, and valuing differences. You will be a steward of our Paro Values everyday holding yourself and others accountable. You will champion a culture of honest two way feedback to enable you and your team to develop and succeed together.

Benefits at Paro:

• Benefits - We offer a comprehensive benefits package including: medical (Blue Cross Blue Shield), dental, vision, and a 401(k) plan. Paro currently does not match 401(k).
• Vacation - We offer our employees unlimited vacation, as we believe rest and recharging allows you to bring your full self into work. In addition to unlimited vacation, we observe all federal holidays and offer unique Paro Holidays during months there isn’t a federal holiday
• Office Environment - We have a beautiful, relaxed office space in River North, steps away from public transportation. We love our pets and have a pet-friendly office for your furry friends as well.
• Remote Work - Given our company’s mission to empower professionals to pursue meaningful work on their own terms, we believe we too can accomplish great things while not always together under one roof. Therefore, we accept remote employees in the following states: IL, OH, MI, AZ, WA, PA, NJ, NY, TX, IN, FL, NC, SC and NV.
• Health & Wellness Stipend - to support a healthy and active life outside of work Paro contributes to your health and wellness.
• Home Office Stipend - We are a remote first company and we want to ensure our team is set up for success and for their physical and mental health at home. We know office and ergonomic set up is an important part of this.