Director of Order Operations

*This is an in-office position based in Groveport, Ohio.

Position Purpose:

Reporting to the EVP, CFO we are looking for a Director of Order Operations (Order-to-Cash processing) to partner with cross-functional departments to execute and improve order to cash processes and systems. Your goal is to streamline O2C processes from beginning to end, ensuring a positive customer journey, minimizing errors and delays. You will be someone who develops scalable business processes, systems, and customer service standards to deliver efficient order processing creating visibility through continuous improvement reviews. Oversight includes but is not limited to sales order processing, order entry, administration, invoice management, freight and credit/billing. You will lead an order operations team and be directly responsible for underlying processes and programs.

Duties and Responsibilities:• Provide strategic direction to Customer Service and Fulfillment Operations team to adopting best practices in scaling, processing, and provisioning to enable operational scale and growth initiatives. • Work with key stakeholders and cross-functional teams to identify problems, process gaps and drive on-going process improvements on order processing, invoicing, and collections workflows. • Manage the "gray" areas especially when it comes to balancing growth with operational efficiency; develop win-win solutions as we grow and develop our technology footprint that supports the backend financial processes. • Performance Management Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold them accountable for achieving. Take appropriate corrective action where necessary to ensure the achievement of annual business objectives. • Manage daily operations with respect to customer service and sales order processing ensuring continuous improvement in processes, resolution and response times. • Establish and monitor key performance indictors within customer service. • Address and resolve escalations in the timeframes outlined in procedures. • Directs quality and timely assistance for Customers (both internal and external referenced hereafter) • Builds productive Customer relationships with all the key stakeholders / customers across the platform to promote and deliver a high level of proactive service to maintain a high degree of customer satisfaction. • Ensures that all documentation (process flows, desktop procedures, policies, procedures, control documentation, etc.) is accurate and complete and maintained. • Monitors the health of the order flow including prevailing trends and backlog impacts through the creation and monitoring of reports and key performance indicators. • Manages Complexity- Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Job Requirements/Skills and Experience:• Bachelor's Degree Required (Finance, Accounting or Business Preferred) • 8-10 years of experience holding roles with increasing responsibility.• Experience in educational publishing preferred• A change-agent with strong collaboration and influential skills. • Improvement of Transaction Processes-Innovate, initiate, formulate, and implement business practices that deliver smooth processes allowing for better transactions across the enterprise. • Lean Six Sigma experience is a plus. • Metrics driven with know-how to develop alignment & accountability within your team. • Able to break down and solve complex, ambiguous problems with a demonstrated track record of high performance. • An excellent communicator and a people manager. You lead with strong internal communications, support and guidance and accountability with your team. • A developer of strong relationships with the Sales team (our internal customers).• A proven leader in training and developing motivated teams; a proactive leader and effective coach committed to the development and engagement of their team. • An operationally excellence execution-oriented leader and multitasker. You're process and high impact driven. • Passionate in continuous process improvements with a mindset that challenges status quo. • A self-starter and team player and able to work in a fast-paced and rapidly changing environment. • Possess the ability to respond to, prioritize effectively and meet deadlines while maintaining the highest of standards for completeness and accuracy. • Effective and decisive under pressure• Regular travel to home office in New Rochelle NY required.

About Us

Benchmark Education Company is a leading publisher of core, supplemental, and intervention literacy and language resources in English and Spanish, both print and digital, as well as world-class professional development. Since its founding in 1998, our company has proven to be one of the most nimble and innovative content creators on the cutting edge of pedagogy and technology. The digital content in our many learning programs delivers all the rigor of its print counterpart and is designed for virtual and blended learning contexts.

Benchmark Education Publishing (BEC) and its affiliates are proud to be an Equal Opportunity Employer.

For further information, visit us at: https://www.benchmarkeducation.com

BENCHMARK EDUCATION BENEFITS OVERVIEW

Benefits

- Health Insurance - Dental & Vision Insurance - Disability Insurance

- Life Insurance - Wellness Programs - 401K

- Paid Vacation - Paid Holidays - Paid Sick Days

- Employee Referral Bonus

Company Culture, Perks & Discounts

- Flex work schedule - Commuter Benefits - Paid Parking

- Company Outings - Free Snacks - Catered Lunches/Events

- Game Room - Pet Friendly - Holiday Events

- Happy Hours - Paid Technology - Sports Leagues

- Art Exhibitions - Off-site Work Program*

Professional Development

- Education Scholarship Fund - Cross Functional Training

- Job Training & Conferences - Paid Internships

COVID-19 Policy - USA

All employees are required to have or obtain a COVID-19 vaccination as a condition of employment at Benchmark Education unless an exemption has been approved. All employees shall be required to report their vaccine status. All new employees shall be required to provide proof of their vaccination status prior to the start of their employment.

NO AGENCIES PLEASE