Director of Partner Growth and Success

THE ROLE

We are looking for a Director of Partner Growth and Success to lead our team in building success with our current partners and growing our level of partnership with them.  The Service Providers we work with are fundamental to doxo’s growth.  They provide services to customers who pay their bills to those companies through doxo.

Responsibilities

• Work closely with the doxo leadership to develop the program for growing the key metrics and results of Providers on the doxo network.
• Become a leading authority on bill pay best practices to maximize customer value
• Lead a team of account managers that maximize the use of doxo features by presenting clear business cases and execution paths for biller customers
• Lead customer account review meetings, travel to enterprise customers
• Deploy resources and strategies across thousands of biller customers based on segments and customer profiles
• Work closely with Provider Marketing team to develop campaigns for customers as a primary touch point for growing providers use of the network
• Monitor, communicate and improve the metrics related to bill pay usage by providers (both individually and collectively)
• Work with leadership and the product team to communicate customer needs and strategies for accelerating growth

Qualifications

• Bachelor’s degree required, advanced graduate degree preferred.  Degrees and/or experience demonstrating quantitative analytic capabilities are strongly preferred.
• At least 5 years of experience working and/or engaging actively with executive level leadership required
• Experience developing and driving customer growth and/or go to market programs and strategies
• Experience leading, equipping and growing a team
• Demonstrated initiative taking in work and educational experience
• High degree of professionalism and executive level business standards.  
• Very strong writing skills, especially in simplifying complex issues, and using data to support and explain key points, decisions, and assessing outcomes.
• Demonstrated ability to write and speak with high standards of professionalism - able to develop materials for executive and board use
• Strong business acumen with an understanding of what drives value for a business
• Strong executive presence and EQ
• Versatility with the ability to collaborate and partner with a diverse range of teams and individuals
• Data driven with experience driving decisions through quantitative analysis
• Velocity and agility that drives strategic and hands-on work
• Preferred: Experience in the startup space
• Preferred: Consulting experience with a focus on technical products
• Preferred: Product and/or Program Management experience
• Preferred: Experience working directly with a SaaS product

Each year U.S. households spend over $3.8 trillion - about one third of all consumer spending - on recurring bill payments. While staying on top of these bills is the single largest determinant for consumer financial health, organizing and paying them can be a time-consuming and frustrating chore. Since its inception, doxo has been on a mission to simplify and reduce the anxiety of staying on top of bills, empowering consumers to improve their financial health. Our company was founded on the simple idea that there should be an easy and more secure way for consumers to pay all of their bills through a single account, with any payment method, on any device. 

As consumers shift more bill payments online and to mobile, doxo continues to experience rapid growth. To date, over eight million doxo users across 97% of U.S. zip codes have paid bills through the payment network, across more than 45 different service categories. With more than 120,000 payable billers, doxo’s proprietary, crowd sourced provider directory is the largest in the nation.

doxo is consistently recognized as both an innovative company and a great place to work by the likes of Inc. Magazine, Deloitte, Comparably, and BuiltIn. Come join us as we grow the team to further accelerate growth, forever changing the bill pay landscape to focus on the customer.

doxo is unique in that we have already found product/market fit and that our service is filling an important market need every day. But we are still small enough that every employee, no matter their position, can make a meaningful impact. Because transparency is a priority at all levels across the organization, we are all aware of how our work contributes to the success of our business as a whole. We are agile and work hard to solve difficult problems quickly. We work as a team to get things done and mentor individuals to get to the next level in their career.

• 100% employer-paid medical, dental, and vision coverage for full-time employees
• Generous equity grants
• 401k match to help you save for your future
• 15 days PTO to start, plus paid holidays
• Charitable donation match
• Pet insurance
• Plus plenty of corporate discounts

Many Perks and Benefits only apply to Full Time Equivalent roles.

The annual base salary for this role is $140,000 - $190,000.  Starting pay will be based on several factors and commensurate with qualifications and experience.  Stock Options are also part of the compensation package for full time roles.