Director Of Partner Success & Delivery

As a Director Of Partner Success & Delivery at Workiva, you'll lead partner enablement and delivery across the solutions portfolio in EMEA. Reporting to the Director of Partner Experience, you'll manage Partner Practice Directors who oversee strategic partner portfolios. The role focuses on helping partners achieve self-sufficient delivery, scalability, and quality, while driving partner maturity and growth.
What You'll Do
This role directly leads our partner enablement and delivery practices across EMEA accountable for the following outcomes:

• Develop strategic partner enablement training and plans to support partner growth, solution density, and quality, preparing them for pipeline delivery
• Engage with executive-level partners and internal peers to advance partner maturity and capability, aiming for self-sufficient, scalable execution
• Demonstrate team success aligned with Partner Experience Team goals and KPIs to key stakeholders
• Drive the growth of strategic initiatives and roadmaps for Partner "Pod" structures, supporting partners' journey to excellence
• Resolve escalations, collaborate with partner delivery teams to address implementation issues, and implement continuous improvement processes
• Provide technical expertise to operational leaders on issues impacting functional objectives
• Collaborate with directors and senior leaders across multiple functions

What You'll Need
Minimum Qualifications

• 8+ years related career experience - partner management, technology partnerships or similar
• Minimum 3 years direct people management experience
• Undergraduate degree or equivalent knowledge and career experience
• Experience working with Global Systems Integrators at a strategic practice level to build world class delivery center capability
• Experience in Partner Enablement and working with partners from across all levels in a partner delivery organisation

Preferred Qualifications

• Experience of engagement management and where necessary, supporting Practice Directors with escalation support
• Developing and implementing enablement plans to create centers of excellence for partners, guiding them toward self-sufficiency across a portfolio of solutions
• Managing partner relationships at all levels to align with the shared vision and agree on capability needs and growth opportunities
• Leading a partner delivery & enablement function and working with partner practice directors to drive quality, success, and scale within defined partner portfolios
• Collaborating closely with sales organizations to transition opportunities from customers and partners into relevant practices, recommending the right type of engagement based on partner maturity or scale
• Strategizing on cross-functional integration to foster innovation and achieve both short- and long-term objectives
• Being recognized internally as a strategic innovator and expert in the field
• Using data, trends, and analysis to guide performance strategy and partner development

Travel Requirements & Working Conditions

• 20% travel for customer and internal meetings
• Reliable internet access for any period of time working remotely and attending a Workiva office if/when required

Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
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