Director of Payment Operations

Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our Portsmouth office is the central strategic hub in the US as well as one of the go-to market global centers of excellence, conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. A place to collaborate and share knowledge share across multidisciplinary teams, it also provides the perfect space to meet virtually with our colleagues across time zones.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us.

Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily. 

We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

Role

As the Director of Business Operations, you will oversee the daily funding and file processing for all Paymode-X (PMX) channels, priority service items, reconciliations, and Global Commission Payments (GCP). You will evaluate and improve policies, procedures, technology and tools to progress productivity while ensuring proper controls and support are in place.

How you will contribute:

• Provide oversight and support to the Operations and Reconciliation teams
• Measure performance of the various areas of responsibility and based on results determine areas for improvement
• Collaborate with other teams to improve processes, share information, and educate team members
• Work closely with Product as the Operations SME for future Paymode-X enhancements
• Continued oversight of GCP business - monitoring, measuring, and cautiously growing the base
• Participate and at times project manage key initiatives requiring your knowledge/leadership

What will make you successful:

• 5-7 years of overseeing Business Operations functions
• Track record of successfully managing cross functional teams through periods of rapid growth
• Excellent communicator, both written and verbal
• Passionate about delivering a high-quality customer experience
• Proven ability to assess organizational strengths and gaps and motivate individuals and teams to embrace and meet objectives
• Software-as-a-service experience a strong plus
• Highly organized and capable of working effectively across functional groups
• High emphasis on attention to detail
• Prior experience in cash operations or payment processing a plus
• Bachelor’s degree in Accounting, Finance or Economics preferred

We welcome talent at all phases of their career through understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.

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