Director of People and Operations

Organizational Overview

About Fresh is a Boston area nonprofit on a mission to strengthen communities by getting healthy food to the households that need it most. Our programs are built to be integrated into community health systems and are designed to scale with our partnerships and emerging opportunities. About Fresh currently operates two programs:

• Fresh Truck mobile markets bring affordable, healthy food to Boston neighborhoods;
• Fresh Connect is a prepaid debit card and analytic platform that enables healthcare providers to cover the cost of healthy food for patients and measure related health impacts.

Position Overview

About Fresh is searching for a Director of People and Operations to serve on the Leadership Team and lead continued development and implementation of the day-to-day systems staff use to build their teams and do their best work. Core responsibilities include People & Culture (HR) functions and internal communications. This role also manages external vendors related to those priorities, supports facilities management, and will lead efforts to further operationalize organizational values. Salary range: $105,000-$115,000, annually + generous benefits.

Supervisory Responsibilities: 

• Supervise and develop our Administrative Operations Manager

Responsibilities:

• Review, analyze, and evaluate internal operations and procedures.
• Implement policies and procedures that strengthen day-to-day operations, reinforce organizational culture, improve the staff experience, and increase job satisfaction. 
• Ensures work environments are adequate, clean, and safe. 
• Sustain and strengthen an organizational culture this is diverse, equitable, and welcoming; and infuse all aspects of organizational experience with those values. 
• In collaboration with the Leadership Team, develop, communicate, and explain new directives, policies, or procedures to staff, utilizing a variety of communication styles and media.
• Develop, in close collaboration with staff, internal communication and collaborative systems and norms that improve efforts across functional teams, produce smoother, more efficient workflows, and further strengthen team cohesion.  
• Seeks, identifies, establishes and manages vendor relations in the areas of People & Culture, HR, and IT
• Runs processes for employee performance review, salary adjustments, and organizational planning, including an annual employee engagement survey.
• Projects a positive image of the organization to employees, vendors, other stakeholders, and the community. 
• Performs other related duties as assigned.

Required Skills/Abilities:

• Review, analyze, and evaluate relevant internal systems and policies, including those related to hiring, onboarding, and professional standards.
• Develop and implement internal systems and policies that improve day-to-day operations and the staff experience of the organization.
• Nurture a positive, inclusive, and high-performing work culture and environment.
• In collaboration with the Leadership Team and other staff groups, develop, communicate, and explain new systems, policies, or procedures to staff.
• Lead continuous improvement initiatives to optimize operational performance.
• Project a positive image of the organization to employees, vendors, other stakeholders, and the community.
• Develop initiatives to measure and improve employee engagement and satisfaction.
• Oversee the development and administration of competitive compensation and benefits programs.
• Ensure compliance with all relevant labor laws and regulations.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Proven experience managing People & Culture/HR processes and building vital, mission driven organizational cultures, especially in rapidly growing and changing organizations.
• Thorough understanding of practices, theories, and policies involved in People & Culture/HR and business operations.
• Superior understanding of labor law and HR best practices.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite, Slack, Asana,  or similar software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.

Education and Experience:

• Bachelor's degree in business administration, human resources management, organizational development, operations, or a related field. A master’s degree in such fields would be a plus.
• Minimum of 8 years experience working in a People & Culture/HR or operations role and a minimum of 4 years managing or leading such a function. 

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• This is a hybrid role, requiring at least 50%  time on-site at our locations in Boston, MA 

COVID-19 Vaccination Requirement

About Fresh requires its Colleagues to be fully vaccinated against COVID-19, where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

• If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment.
• Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with About Fresh religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with About Fresh. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

What you’ll get

• Work with a dynamic, dedicated, and diverse team to make it easier for people to get the food they need to be healthy, happy, and hopeful
• Competitive benefits package provided for employees and eligible dependents, including full employer paid health, subsidized dental and vision coverage
• 3 weeks paid vacation time, plus last week of the year off, and 11 paid company holidays
• 3% 401k retirement savings investment, regardless of employee contribution 
• Personal learning and development funds
• Fitness reimbursement
• Free fruits and vegetables from Fresh Truck’s mobile market

About Fresh practices equity, inclusion, and belonging throughout our programming, hiring practices, and organizational design to create a culture and environment where diverse perspectives, ideas, and identities are valued and integrated into our way of working and making decisions in service of our mission. About Fresh staff represent a wide range of racial, socioeconomic, gender, religious, and national identities—we value the depth this brings to carrying out our mission. About Fresh is an equal opportunity employer.

About Fresh Culture Code 

We’re Driven by People
We honor people by listening to their experiences and sharing our own. We do our best at work when we nurture relationships and care for people and our partners.

We’re About Learning
We are audacious learners and program builders. Our persistence and confidence in learning drives our ability to solve complex problems and engineer impactful solutions.

We Come Through
We deliver in everyday and big moments. We greet our work with a deep sense of responsibility and discipline, knowing that people rely on our work, and are betting on us to shape the future of food equity.

Food is ❤️
We believe food is our culture, happiness + health. Our work is inspired by moments of joy, connection, humor, and healing that happen when we gather around food