Director of Portfolio Solution Engineers

Director of Portfolio Solution Engineers

Contact Centers are transforming every day to create exceptional and effortless customer service – Join NICE to take the lead as Director of Presales and join a growing team that lead the market with innovative and best-in-class solutions.

As a member of our team, you will be part of an incredible Solutions Engineering team where we not only care for our customers’ experience, but we also care about our employees’ experience and benefits as well. At NICE, you will learn and grow continuously, it will be challenging, and you will love it!

As a Director of PSE (Portfolio SE) team, you will lead a team of Portfolio SEs that owns all solution engineering activities across NICE CXi portfolio for the assigned sales territory.

Responsibilities

• Manage all aspects of your team, set objectives and coach your team members, manage hiring activities
• Define and execute training plan for your team with focus on value selling
• Collaborate and drive with the sales team our GTM (Go-To Market) plans
• Manage and support the team through the sales process and specific opportunities
• Collaborate with the different teams (sales, services, support, product) and drive process & product improvements activities

Requirements:

• Proven leadership experience with managing Presales teams, and driving team and employee development
• Self-motivated, highly organized, and independent leader
• Creative business and technical mindset, with proven process improvement track record
• Proven customer relationship management, ability to communicate with C-level executives
• Proven technical experience in large and complex enterprise solutions
• Ability to drive collaboration with other in-direct teams

Additional Valuable Skills:

• Public Sector (Fed, SLED) selling experience
• Cloud technologies and certifications
• Contact center technologies, Workforce Engagement Management, CRM or Business Intelligence experience
• Digital and self-service Solutions and/or Customer Experience Solutions