Director of Process Improvement

Summary:

Responsible for direction, coordination, and oversight of quality, performance improvement, and interrelated functions for the West Cancer Center. Develops strategic plans for quality improvement functions and promotes a comprehensive culture of quality throughout the division.  Models appropriate behavior as exemplified in West Cancer Center, Vision and Values.

Education/Training & Experience:

Knowledge/Skills/Abilities:

• Demonstrates the ability to execute strategies based on system priorities.
• Effective interpersonal skills necessary to cultivate relationships with key stakeholders and communicate, facilitate, and negotiate with a wide variety of healthcare personnel and external constituents. Demonstrated ability to manage by influence in a consultative role that does not have direct authority.
• Ability to work independently, exercise appropriate action and good business judgement.
• Strong facilitation skills with proven ability in leading and facilitating teams to desired outcomes.
• Demonstrated knowledge and expertise in the application of advanced quality tools and methodologies
• Ability to lead and motivate individuals and groups toward the accomplishment of organizational goals.
• Strong data management and analytical skills.
• Demonstrates initiative, flexibility, integrity and diplomacy.
• Analytical ability to conceptualize well in unstructured, dynamic environments requiring analysis, foresight, intuition and mature judgment as well as knowledge of theories, principles, and practices to find solutions to unusual or unprecedented problems
• Proficient in the use of Microsoft applications (such as Word, Excel) and experience with database systems.

Key Job Responsibilities:

• Develops strategic plans for the quality improvement function within the facility, in collaboration with administrative and clinical leaders.
• Directs, coordinates, and provides oversight of key functions and processes for the systematic, coordinated, and continuous improvement of patient care delivery.
• Ensures quality and performance improvement initiatives are aligned with regulatory standards and healthcare best practices.
• Establishes and maintains efficient and reliable mechanisms for monitoring, analysis, and reporting of quality outcomes and performance improvement initiatives. Ensures the integration of aggregate data into performance improvement planning and problem resolution.
• Coordinates and facilitates the use of statistical process tools and process improvement methodologies for continuous improvement in patient care and outcomes.
• Evaluates the relationship of quality and performance improvement initiatives with patient outcomes to determine if desired results have been achieved or sustained. Compares performance data and outcomes with authoritative external sources and benchmarks.
• Effectively communicates information from measurement and improvement activities to the appropriate constituents.
• Prioritizes and establishes direction for improvement efforts based on clinical and patient safety priorities
• Leads or participates in cross-functional groups and/or committees to achieve quality goals and objectives.
• Researches and incorporates best practice methodology to drive change and performance improvement initiatives.
• Performs other job functions as needed to fulfill department goals.

Supervision Provided by this Position:

• Directs the activities of employee as assigned; monitors performance and clarifies work expectations and assists with goal setting; promotes cooperation among individuals and groups.
• Project leadership as assigned in order to improve outcomes for value based programs, accreditations, quality study and improvement projects, and other strategic initiatives.
• Provides technical guidance, training, and staff development to ensure a high level of technical expertise and compliance with continuing education requirements. Provides input to managers regarding training performance.

Physical Demands/Conditions:

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The employee is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the employee will be subject in this position: The employee is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.