Director of Product Management

At Crunchtime, being a Director of Product means being a product-obsessed, people-focused, and growth-minded individual with a high degree of empathy. We’re looking for an avid learner, a mentor, an influential communicator, and a systems thinker who can grow and build an organization that thinks strategically yet drives decisions using data. Having a bias toward ownership, detail-oriented thinking, and a desire to work in true partnership with Engineering and Design are essential. 

• Collaborate with cross-functional team members from engineering, marketing, customer success, support, sales, and design, striving towards a set of clear OKRs.
• Manage and mentor a team of product managers and designers.
• Co-own the future vision, strategy, and roadmap for an entire product line.
• Lead customer and product discovery to launch innovative solutions.
• Craft and own the product backlog for new features.
• Triage and prioritize bugs to maintain a cohesive and seamless user experience.
• Build customer relationships to understand their challenges, pain points, and goals.
• Drive product development with a cross-functional team of engineers and designers
• Define and analyze metrics to inform product success and iteration
• Mentor and help grow other product managers in the organization.

• Seamless execution and planning skills
• Experience and familiarity with customer and product discovery frameworks and tools such as, but not limited to: User Story Mapping, Customer Journey Mapping, User Personas, Jobs to be Done (JTBD), and Product Requirement Documents (PRDs).
• 7+ years of experience managing technical software products
• 3+ years of experience managing a team
• Experience building and iterating on products with cross-functional teams in an agile environment
• Excellent written and verbal communication and presentation skills with ability to articulate customer JTBDs and problems to solve
• Systems thinking and analytical mindset to make decisions based on quantitative and qualitative feedback
• Experience using customer and product discovery frameworks such as, but not limited to: User Story Mapping, Lightning Decision Jams, Customer Journey Mapping and Jobs to be Done
• Ability to engage directly in technical conversations and translate to a non-technical audience
• Experience coaching and mentoring others

• Experience leveraging Lean Product Development methodologies
• Domain experience in food service, food safety, QSR/FSR, retail operations, operations research or related fields
• Experience commercializing software products
• Prior people management experience

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• International travel opportunities
• Medical, dental, and vision benefits (FSA, HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds