Director of Product, Solutions

About the Role

As the Director of Product, Solutions, you are our go-to person to find and drive solutions to our retailers’ strategic initiatives and most innovative use cases. You’ll drive the discussion and discovery conversations with our clients, and then work cross-functionally with Account Growth, Product, Technology, Operations, and Styling to identify ways to address their needs. Your expertise will span the breadth of our client relationships and the depth of our product capabilities. You’ll make sure client inquiries are addressed, and where appropriate, you’ll partner with Product to prioritize and deliver new features and technology.  

Since this is a new role + function for Stylitics, your focus in 2023 will be twofold: first to surprise and delight our clients by helping them nail their strategic product initiatives, and second, to establish best practices at Stylitics for this role, inclusive of structuring, planning, and communications for this role.  

What You Will Do

• Be the owner and go-to resource for emerging innovation, unique use cases, and complex product needs across 100+ of the world’s top brands and retailers 
• Be externally facing and manage the discussion and discovery conversations with our clients, in partnership with our account management team
• Operate as the SME for all things Stylitics product platform, and represent and share with clients the details of how our products work - bundling logic, API capabilities, field-level details, etc. 
• Guide conversations with clients on options and set expectations on what is out of the box, and what is custom, and what is possible/probable for us to fit into our roadmap  
• Scope what the solution requires (working with Product + Design), how long it would take (working with PMO + Engineering), and when we might complete it (working with account growth + management on any pricing or cost considerations)
• Represent high-priority client work internally to the impacted product + engineering teams 
• Be the project manager across requests and answer where are we with what for whom; make sure that requests are driven forward in a timely manner

Qualifications 

• Product Management Experience
  
  • 5+ years of experience planning and deploying consumer-facing e-commerce and personalization products and programs for a major brand or retailer, or equivalent product leadership experience
  • Track record of successfully navigating product strategy and execution for large, multi-product, multi-platform solution suites
  • Advanced and current understanding of the workings and best practices of digital commerce
  • Experience translating needs and features into customer-facing messaging and positioning 
• Clients Solutions Experience
  
  • Track record of identifying the needs of clients and prospects and developing tight scoping and focused solutions to meet those needs
  • Very strong critical thinking and analysis skills. Ability to take an ambiguous problem, use data-informed brainstorming, identify goals and clear metrics, and drive a team to deliver on those goals
  • Strong verbal/written communication & presentation skills, especially in front of a variety of external audiences
  • An exceptional ability to ask the right questions and spot risky assumptions
• E-commerce Experience
  
  • Extensive experience in fashion, softlines, and hardlines online retail, understanding what makes retailers successful on the web and how that success is measured in the form of funnels, conversion, AOV, and UPT
  • Expert-level understanding of what retail merchandising teams care about and what their challenges and roadblocks are today
  • Current and detailed knowledge of how e-commerce websites operate, what technologies are normally used, and what product trends are emerging in these areas
  • Comfort and experience presenting to and working with senior executives at large retailers and brands, as a subject-matter expert

Salary

When we find the right person, we try to put our best foot forward with an offer that excites you and is fair on our end. We consider the skills and experience you bring, what similar jobs pay and make sure there’s equal pay for equal work among those you’ll be working with. The base compensation amount for this role is targeted at $140,000.00 - $180,000.00 USD annually. The final offer also takes into account other factors of a total compensation package, including what is market-based on the region. Please note that the range is being shared in good faith and is subject to modification based on changing market and business conditions.

Our Benefits & Perks

• Vision and dental insurance options that are fully covered by us
• Medical plan coverage, with options that start at no cost to you  
• Competitive salary along with career planning for the future
• For this role, stock options in a company that is growing rapidly and successfully
• Commuter benefits program
• Company matched 401k plan to help plan for your future
• Generous paid time off policies
• Work events - both virtual and in person
• Access to Gympass - a company paid benefit giving you access to numerous physical and mental well being needs
• Working with fun, hardworking, nice people who are committed to making a difference