Director of Product, Work Management

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.
Upwork is looking for an experienced and strategic Director of Product to craft and drive product capabilities for our Work Management product area. Work Management is very integral to our business, and it is instrumental to both sides of our marketplace (client and talent) interacting with each other to form a working relationship, and subsequently manage their contracts and project work with each other. We believe that the great customer experience starts with robust platform capabilities. And hence this product lead will influence the full stack - from platform to user experience. Developing products to support multiple geographies carries with it many challenges. The ideal candidate will have previously developed global product strategies that enable and drive business growth and go-to-market efficiency. Due to the interconnectedness of Work Management, this role requires a thoughtful leader who can proactively collaborate with other product and cross functional leaders. They will also lead a team of product managers to identify and build robust product platform capabilities and experiences.
Your Responsibilities:

• Define product strategy and roadmap for Work Management, working closely with functional partners and engineering leaders. Clearly set the product prioritization with a balance of near-term results and longer-term investment in product experiences and technology platforms
• Own product commitments and business results. Effectively communicate strategies & trade-offs up to senior leaders and down to development team
• Be the evangelist for great work management experience that will drive faster client and talent matching, better collaboration between customers on projects leading to higher customer satisfaction and retention
• Translate marketplace and enterprise requirements into generic platform capabilities that encompass core product platforms and associated customer experiences
• Synthesize market changes and technology improvements into concrete improvements for the platform

What it takes to catch our eye:

• Strong product management experience in marketplace collaboration products and platforms, order management
• People management experience of 3+years
• Conversant with modern day technologies and user experience principles required to bring product solutions to market, at scale and globally
• Drive and willingness to go above and beyond with a strong work ethic
• Balances technical and commercial savvy; able to communicate what is possible and what will have the biggest impact on the business
• Strong interpersonal skills; able to effectively influence a wide range of collaborators all across the organization

The annual base salary for this position in California and Washington ranges from $188,000.00 - $297,000.00. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.
Come change how the world works.
At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.
Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. And oh yeah, we've also got amazing benefits - including medical insurance for you and your family, unlimited PTO, 401(k) with matching, 12 weeks of paid parental leave, and a generous Employee Stock Purchase Plan. Check out our Life at Upwork page to learn more about our benefits and the employee experience.
Check out our Life at Upwork page to learn more about the employee experience.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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