Director of Production Support

Who Are We?

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer satisfaction, helping them grow their business and win in their markets.

Culture and Values

We are a team of people who are strongly committed to maintaining our fantastic culture, and ensuring our values and principles are practiced daily. We share ideas, innovate together, and support each other personally and professionally to delight our customers! Working collaboratively with customers, partners, and each other, we achieve a common goal of exceeding customer expectations.

Role Summary

We are looking for a Director of Production Support to innovate, win and grow with us!

The Director of Production Support is responsible for managing and executing operational tasks for the production support team. This role is crucial in managing the day-to-day operations of the team. They will have a responsibility to drive operational efficiencies across the entire organization. In addition to responsibilities related to day-to-day operations. The Director of Production Support is also responsible for troubleshooting issues with the Enterprise product and working closely with development to prioritize getting code issues fixed. 

 How you’ll contribute:

• You will identify new ideas for growth and increasing customer satisfaction.
• Supervise and manage the project management and time tracking system, JIRA, and tempo.
• Ensure reporting teams have needed data.
• Identify areas for change or improvement in design/delivery cycles and customer service; assist in moving these improvements forward. 
• Creation and maintenance of documentation for the support of Enterprise products.
• Support Enterprise releases and participate in triage calls, as needed.
• Participate actively and adhere to Bottomline’s C1 Customer Service program.
• Provide weekly and monthly reporting around corporative initiatives, time tracking.

What will make you successful:

• Exceptional customer/relationship management skills
• Proven ability to take initiative.
• Effective and proactive problem-solving capabilities and the ability to function independently and efficiently.
• Detail oriented with strong written, organizational, and multi-tasking skills.
• Prior computer background is required, especially strong experience in Microsoft Excel, Word, SharePoint, and Outlook
• Ability to manage multiple projects while quickly adapting to changing requirements.
• Understanding of Bottomline products preferred
• Motivated and independent self-starter
• Java, Web Front End technologies, and SQL skills

 Education:

• Bachelor’s degree (B.S.) in related field or equivalent is preferred.

You’ll love Bottomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.

Bottomline Technologies is proud to be an Equal Employment Opportunity and Affirmative Action Employer. All aspects of employment are based on merit, and we strive to delight our customers with a team of highly motivated and talented people that represent a diverse set of identities and backgrounds.

Start your #LifeAtBottomline