Director of Professional Services (APJ)

Join the team as our next Director of Professional Services (APJ)

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.At Twilio/Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores, filters, transforms and sends data to hundreds of business tools with the flip of a switch. More recently, we also developed the ability to let customers enrich their data in real time using computations they specify. Our goal is to make it easy to understand, extract value, and protect the integrity of data. We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to take over the entire customer data ecosystem, and we need the best people to take the market.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

We are looking for a Professional Services manager who loves building solutions, delivering business value and wants to be a major contributor to our Global Services organization. This position is for someone who has strong business acumen, solid experience deploying Segment technology and the ability to manage a team. This professional will additionally provide pre-sales support to account teams and engage with customers to demonstrate the value of Twilio/Segment solutions. The role will be approximately 75% management/pre-sales and 25% delivery to customers, allowing the person to maintain their consulting and technical skills.

In this role, you’ll:

• Manage and develop team of Professional Services (PS) delivery consultants
• Engage with Account teams on pre-sales scoping for PS services
• Collaborate with internal PS teams on the staffing and allocation of resources on both customer facing and internal engagements
• Oversee Professional Services delivery of engagements for P1-P3 consultants
• Work closely with Project Management Organization and PS Ops team with regard to both customer-facing delivery and back-end finance/accounting activities
• Serve as point of escalation for region with regard to client or delivery challenges

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Proven experience working in Professional Services and as a consulting manager
• Demonstrated ability in Martech, CRM, Data, Cloud or Data Center
• Consulting experience as Technical Project Lead and/or Senior Implementation Consultant
• Services Pre-sales experience
• Thrive in a fast-paced startup environment
• Proficiency in business, written, and conversational English

Desired:

• Experience working closely with or implementing any of our Destination partners
• Technical certifications (CRM, Martech, adtech, Linux, Windows, DevOps etc.)
• Expertise in multiple areas of the MarTech ecosystem and concepts including attribution, analytics, adtech, CRM, mobile, NPS, and more
• Flexibility to perform duties across APAC time zones with occasional work in US time zones

Location 

This role will be based in Australia.  

Approximately 20% travel 

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!