Director of Program Operations

We are seeking a problem solver, growth-minded individual with a technical acumen and execution-oriented mindset. As a key member of our team, you'll collaborate across departments to optimize our program operations and technologies, ensuring seamless functionality at scale. Your ambition will drive our continuous improvement efforts, enhancing our systems and services to elevate advertiser and publisher satisfaction. Partnering closely with our VP of Operations and Program Management, you'll spearhead initiatives fostering exponential growth. If you're ready to make an impact, join Koddi as our Director of Program Operations and be a pivotal force in our journey towards excellence. 

WHAT YOU WILL DO

• Be responsible for maintaining and enhancing systems and services across program management, technical operations, business intelligence, finance, & customer success departments
• Drive results for KPI achievement, program performance, system monitoring, commercial/legal review, and financial controls
• Collaborate cross-functionally between customer success and product & engineering organizations to align program design to exceed the needs of our customers and empower our client facing team’s for scale
• Elevate service level agreements and uphold adherence across all programs, enhancing reliability, satisfaction, and trust among our clients and partners
• Own comprehensive project planning from evaluation, logistics management, analysis, execution and communication
• Assist executives and/or senior leadership in defining organizational goals and strategic plans
• Promote a productive and positive experience with customers to ensure high-quality support fostering lasting satisfaction and loyalty
• Assist in partner expansion and technical integrations

WHAT SKILL AND EXPERIENCE YOU BRING

• 7+ years of professional experience, preferably in ad tech 
• Ability to thrive in a collaborative, fast-paced work environment
• Results-driven and entrepreneurial
• Expert in project management
• Background working with technical integrations, system monitoring, and financials (billing, invoicing and contract reviews)
• Advanced critical thinking and hands on problem-solving skills 
• Ability to work collaboratively with customers, stakeholders, and peers 
• High level of expertise in technical delivery processes and execution
• Capable of managing multiple work streams simultaneously under tight deadlines
• Experiment, innovate, and champion new processes and systems

ABOUT KODDI

Koddi is a global technology company that specializes in commerce media and offers a suite of software and services that empower marketplace monetization. Our enterprise platforms are powered by advanced artificial intelligence that uses first-party data to enhance user experience and optimize targeting at every stage of the purchase path, driving revenue growth and profit for marketplaces.