Director of Quality Tools

You will be part of the Engineering team at ServiceTitan responsible for the technical development of our product and tooling platform. We provide exciting opportunities to make an immediate impact in our rapidly growing organization. We are quality minded, use the most modern tools on the Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities.
We are looking for a Director to build, lead, and manage a team of strong software engineers. This team will contribute to our software development lifecycle by building out tools, libraries, and processes that will improve our development velocity, expand our test coverage, and enable fast, reliable, comprehensive automated coverage. The Director will be essential for managing competing priorities and delivering a quality tooling product on time to our engineering teams. The Director will also determine, own, and communicate the toolchain strategy and vision to the entire Engineering organization.
We need a technically capable, forward-looking, experienced leader who can build best-in-class tools to be proud of across all segments of delivery - functional, acceptance, performance, security, disaster readiness, etc. We also desire someone who can balance rapid iteration and development with long term strategic thinking and who is innovative, confident, and comfortable with ambiguity.
What you'll do

• Work with Talent Acquisition and Leadership to hire a strong team of engineers
• Manage the team of engineers completely - own their performance, processes, priorities, and long-term goals
• Identify and Drive organizational improvements through partnerships with other Directors and Engineering Managers
• Work closely with feature engineering teams to identify and close technical gaps in our ability to deliver software at quality and at scale
• Partner with Engineering Leadership to ensure your goals are aligned with Engineering and Company goals
• Communicate effectively across the engineering and R&D organizations
• Build and improve our testing tooling and frameworks by working closely with Engineers and Automation Engineers to deliver a testing platform that enables every team to have velocity and find success
• Work closely with Developers and Architects to understand the product architecture to ensure we have sufficient and comprehensive testing gates across all levels
• Own the tooling and strategy from local machine through production while providing observability on adoption and impact.

What you'll bring:

• 6+ years of managing small to medium-sized software development teams responsible for development, testing, and production support.
• 4+ years building tooling for engineering teams
• Expertise in the software development lifecycle
• Strong knowledge of public cloud technologies (Azure/AWS), infrastructure (Kubernetes and/or Docker), and devops tooling (Ansible, Puppet, Chef)
• Experience with code deployments and version control systems (Git), CI/CD tools (TeamCity, Jenkins, CircleCI, etc)
• Familiarity with the Test Pyramid and Agile Test Quadrants and other quality strategy concepts
• Strong communication and technical-writing skills
• B.S., M.S., or PhD in Computer Science, Engineering, or related technical field.

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $137,000 - $196,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.