Director of Rapid Response Services (Knoxville, TN)

Medically Home (“MH”) is a fast-growing, technology-enabled company that was founded to make a major, positive difference in the way medical care is delivered. MH is leading this shift by providing high-quality, real-time nursing care and services along with all the necessary tools and infrastructure to safely shift advanced, acute medical care from hospitals to the comfort of the patients’ home. We are deeply committed to creating superior patient and family experiences and outcomes. 

Position Description: 

As the company establishes partnerships with providers on a national scale, Medically Home is seeking an exceptional Rapid Response Services Director to support the in­ home delivery of care. Reporting to the Vice President of Rapid Response Services, this leader will own the Acute Rapid Response ecosystem to create efficiency and scale in support of Medically Home's national growth objectives. This person will work closely with the clinical team to determine the supply chain and logistics configuration that can best enable clinicians to provide an integrated, safe, and effective episode of care. 

Reports to: Sr. VP of Rapid Response Services

Location: Knoxville, TN

Travel: 100%, unless local to the area

Principle Roles and Responsibilities: 

• Primary focus on the Medically Home growth, implementation, and service partner relationship management 

• Overall is responsible for (i) the initial implementation (including contracting and operational workflow development) of Rapid Response Services partners in the Acute Rapid Response network of service providers (e.g., Infusion Services, Skilled Nursing, Paramedics, Phlebotomy, Mobile Diagnostics, Courier Services, Meals, DME), (ii) supporting all payor-required credentialing activities of the Rapid Response Services partners for individual markets and (iii) the ongoing maintenance (e.g., adding, dropping, and supporting partners) of the network in the relevant geography. 

• Negotiates vendor service agreements to ensure that all SLAs, costs, and patient quality expectations are met. 

• Liaison between Medically Home clinical team and service partners ensuring that highly collaborative, high-quality care is provided to each patient. 

• Acts as a first-line resource to manage the relationship interface between Medically Home and service partners pertaining to supply, logistics, quality, reporting, credentialing, and training. 

• Serve as the in-market primary interface with each service provider and service partner to ensure adherence to operational service delivery requirements and drive continuous improvement. 

• Work closely with the Mission Control clinical, implementation, and operational team to ensure seamless delivery of patient care and address any challenges, do root-cause analysis of issues, and drive continuous improvement. 

• Lead on -site training efforts in-market with all Medically Home service providers and supplier partners. 

• Lead in-market initial and ongoing service provider and supplier partners qualifications. 

• Report on supply chain and logistic metrics to enable process improvements and root cause analyses. 

• Identify issues and or risks with meeting clinical and non-clinical supply requirements and implement solutions to meet service level requirements with superior patient experiences. 

• Participate in market-based quarterly Rapid Response Services performance meetings; collect all relevant data collection to support quarterly meetings. 

• Develop and maintain in-market supplies and equipment inventory to ensure efficient resource deployment and utilization. 

• Provide support to member so the Medically Home team related to Rapid Response Services with special projects as required. 

Skills, Abilities, and Competencies Required: 

• Self-Starter 

• Ability to manage relationships across multiple levels 

•  including service partner CEO’s/owners and clinical leaders at Mission control 

• Persuasive communication skills 

• Negotiation experience 

• Strong attention to detail & analytical skills

• Independent problem-solving skills 

• Excellent organizational skills 

• Multi-tasking and prioritization abilities 

• Computer literacy, including command of Microsoft Word, PowerPoint, and Excel. 

• Visio workflow and project management tools a plus. 

• Ability to demonstrate respect and professionalism for patients’ rights and individual needs 

• Maintain the highest level of confidentiality 

• Ability to work independently and as a team player 

• Independent problem-solving skills with close attention to detail 

Experience: 

• 5-8 years professional experience required 

• Health care supply chain experience is preferred 

• Bachelor’s degree required; Master’s degree preferred 

Consistent with Medically Home’s values of serving our patients, customers and team members, Medically Home has implemented a vaccine policy consistent with those commitments. Therefore, all MH team members are required to be vaccinated against COVID-19 as well as seasonal influenza.

At Medically Home, we are committed to creating a diverse and inclusive environment. If you are excited about this role or about our company’s mission but you aren’t sure if your past experience ticks all the boxes in this job description - apply anyway. You might just be the right candidate for this or other opportunities in our organization. 

Medically Home is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. Medically Home does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable federal and/or state law.