Director of Revenue Operations

Why just have a job when you can live your Purpose?  We are Givelify, a minority-owned FinTech-For-Good company that uses human-centered design, jobs-to-be-done, & data to create experiences that inspire kindness & generosity and celebrate putting more good into the world. In fact, Givelify’s mobile giving app consistently leads the App Store and Google Play in downloads, reviews and 5-star ratings amongst all giving apps. More than 1.5 million donors and over 55,000 non-profits trust Givelify for inspiring kindness, generating more than $3 Billion in generosity.  

As a Director of Revenue Operations, you will serve as a trusted partner to the Customer Success, Marketing, and Operations teams.  Leveraging your experience in sales, marketing, and customer success technology strategies, operational efficiency, and execution in a high-growth SaaS environment, you will build and scale a centralized operating motion across all revenue-related functions (sales development representatives (SDR), customer success (CS), marketing, and support).

You’ll Get To: 

• Understand the key business/transformational processes of the Marketing, SDR, and CS functions and their associated performance metrics.
• Assist the functional leaders with utilizing new metrics, a better understanding of performance, and using data to make decisions.
• Work with the BI and Data Analytics teams to bring critical data-driven dashboards to the functions and deeper customer insights to the cross-functional executives.
• Drive cross-functional processes around defining, prioritizing, tracking action plans, and monitoring essential metrics for Marketing, SDR, and CS.
• Help manage the centralized revenue ops cadence to ensure leadership meetings and other structures are appropriate and facilitate effective and timely communication.
• Actively participate in crafting and delivering critical operational updates for functional leadership, executive leadership team, cross-functional teams, and external audiences.
• Review marketing, SDR, and CS operations processes and policies to help enhance workflows and develop a more robust operating model.
• Collaborate with operational leaders to drive effective cross-functional and cross-collaboration alignment to deliver revenue outcomes (e.g., cost to serve coverage models, customer segmentation modeling and scale, CS bookings pacing, lead progression, and trends).
• Collaborate with the revenue teams’ cross-functional partners to drive effective delivery of work.

You Should Bring:

• Bachelor’s Degree or equivalent experience. MBA/Consulting experience preferred.
• 5+ years of experience in a SaaS-oriented sales, marketing, or customer success operations function (sales/business operations, product management, or project management).
• Subject matter expertise in revenue-related operational tools such as Saleforce, Pardot, Marketo, Kissmetrics, Google Analytics, Zendesk, Gainsight, G-Suite, Tableau, and others.
• Up to 10% travel.

Desired Superpowers: 

• Dedicated and relentless project leadership and execution. Independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results in complicated situations. You are known as the person who “gets stuff done.” 
• Structured thinker. Develop and use frameworks to help structure the team’s thinking, facilitate alignment on critical strategic decisions among various partners, and identify the 80/20 opportunities to reach insightful, measurable answers without boiling the ocean with analysis overload. 
• Technology-aided process design. You are equally comfortable solving problems through technology as you are through operational excellence and know when to employ the right tactic. 
• Great communicator. You connect easily with our culture and understand how our operations work. As a result, you can influence a team and individuals to drive to conclusions in a heavily matrixed environment. 
• Fast Mover and flexible. We move fast and believe that done well is better than perfect. Continual iteration is essential.  
• Excited to learn and help build a growing business. 
• High-energy and positive standout colleague with a servant’s heart. 

Our People & Culture

We are a virtual team of high-performing professionals who innovate & collaborate to fulfill our mission to help people instantly find causes that inspire them to action so they can change the world – one simple, joyful gift at a time.  Our culture of integrity, heart, simplicity, & that “wow” factor fuel our aspiration to be recognized amongst the tech industry’s most inclusive & purpose-driven workplaces. 

We take great pride in providing competitive pay, full benefits, amazing perks (including flexible PTO), and most importantly, the opportunity to put passion & purpose to work.