Director of Sales

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Glossier and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come. 

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

About The Role

The Director of Sales is the driving force behind innovation and growth in our sales process, pipeline, training and deal management - crafting creative strategies, managing the sales team and its attainment, and fine-tuning the art of deal-making for our large target accounts. Kustomer empowers businesses to operate with greater efficiency with intelligent tools such as AI and Automation, no code-configuration and a connected data platform.

We're looking for an extremely strategic yet hands-on leader, with deep knowledge of the customer support/contact center domain. You are committed to winning and taking advantage of the untapped customer base that could benefit from Kustomer's product. You will bring a proven track record of consultative sales; the ability to negotiate complex six and seven figure contracts; a strong understanding of the SAAS landscape and a willingness to embrace a high-growth, high-performing culture.

Your Responsibilities Include: 

• Lead and guide a team of individual sales contributors

• Ensure consistent achievement of revenue and hiring targets, always upholding ethical practices

• Develop new processes and adapt existing ones to promote repeatability, scalability, and overall success

• Engage with Kustomer's customers, offering valuable insights on how they can enhance their success using our technology portfolio 

• Conduct significant outbound activity, leveraging available sales tools 

• Recruit and hire top talent while providing career development and performance management to enable team members to meet or exceed quota 

• Establish a solid operating cadence, emphasizing pipeline, forecasting, deal review, sales execution, deployment, and revenue realization at both team and individual levels 

• Proactively and efficiently manage resources, collaborating with dedicated teams and executive staff to ensure successful outcomes for opportunities

• Handle complex enterprise sales campaigns with multiple prospect engagement points 

• Align Kustomer’s overall solution with the customer’s business needs, challenges and technical requirements

• Articulate and advocate the company’s vision and product positioning, securing strategic commercial commitments

• Accurately forecast business on a quarterly basis 

Your Qualifications:

• Must have significant, repeatable experience leading a team that calls on CX/contact center software buyers at some point during career.

• Possess a minimum of 12+ years of formal sales leadership experience, demonstrating the ability to build and lead high-performance sales teams that consistently achieve outstanding results.

• Proven track record in recruiting, nurturing, and leading professional sales teams 

• Demonstrated history of consistently surpassing sales KPIs, reflecting exceptional performance.

• Experience in establishing territories and setting quotas effectively to drive sales growth.

• Successful track record in recruiting and developing both leaders and individual contributors (ICs) within high-growth companies.

• Exceptional communication and presentation skills, enabling effective communication at the C suite level.

• Embody integrity and adopt a "lead by example" leadership approach.

• Exhibit humility and an insatiable intellectual curiosity, valuing continuous learning over being the sole expert in the room.

• Strongly believe in a metrics-driven approach to sales success and have a proven history of implementing this belief to achieve remarkable outcomes.

• Possess extensive experience in Enterprise Sales and strategic customer development.

• Demonstrated ability to close large, complex deals across various industries

• Proven expertise in creating and executing quarterly and annual business plans.

• Substantial experience in selling disruptive technology within targeted markets.

• Proficiency in working with SalesForce and other sales-oriented tracking tools.

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.