Director of Sales Operations

Are you an influential leader with a passion for collaborating and building relationships with internal and external partners? Do you have subject matter knowledge on deal structures and sales process? If yes, Evolv may have a great opportunity for you!

In this newly created role, the Director of Sales Operations will be pivotal in bringing our current deal desk to the next level by fostering a culture of change, increased responsibility, and greater sales enablement. This is a tremendous opportunity for someone who enjoys the challenge of a high-growth environment and is steadfast in their pursuit of excellence. This person will sit at the intersection of Sales, Legal, Finance, Customer Success, and Accounting, acting as a strategic advisor, managing the deal flow, and driving sustainable growth while minimizing sales cycle times.

In the first 30 days, you will:

• Develop a strong understanding of Evolv, our people, processes, strengths, and weaknesses
• Begin formulating solutions to build out the Sales Ops organization

Within 3 months, you will:

• Begin to make an impact in aligning processes and procedures with business initiatives
• Establish a presence in the organization and be actively and positively engaged with cross-functional leaders
• Identify key procedures that need to be implemented to support the organization
• Take ownership of the Lead Weekly Escalation Forum

By the end of the first year, you will:

• Improve our overall sales closing process
• Create playbooks/processes around both standard and more creative deal structures
• Ensure that there is consistent adherence to the processes you’ve defined
• Have consistency in engaging with customers
• Have established and reported on key metrics that are showing improvements in the deal desk function

• Demonstrate team engagement, acting as a team player evidenced by positive feedback from the org, and becoming the go to person for Revenue Operations
• Define the KPIs to report progress achievements, the overall organization's achievements, and collaborate with others in ensuring the data is valid and accurate.
• Ensure we are making "good deals for Evolv", understand the margins on various sales and advise on whether to approve
• Set and uphold rules of engagement for general deal assessment
• Ensure Revenue Operations does not become a bottleneck by routinely testing the rules of engagement
• Lead the Weekly Escalation Forum, partnering with Sales, Support, Products and Legal
• Collaborate with FP&A to generate annual commission design plans that align with corporate financial goals, incentivize the right behavior, with varying quotas and comp structures, and provide room for SPIFFs / other incentives to generate short-term demand
• Establish post-sale commercial escalations to ensure NPS score success, acting as a liaison for significant customer issues across sales, support, and supply chain
• Establish a center of excellence for sales quote accuracy and consistency (discount accountability, accessory and value-add monetization, quote viability timeframe, and lead time indications for supply chain)
• Manage the evolving approval process and automations within systems such as Salesforce, Service Cloud and beyond, ensuring data integrity, NDA enforcement/tracking, RFP capabilities, response libraries, and partnering with legal on Contract Management Tool Design
• Perform periodic deal training to the sales force with internal partner participation

• The Director of Sales Operations will report to the Chief Accounting Office and VP of Sales Operations and will build a team over time that grows with the organization.
• The team culture is one based on building trust, collaboration, on-going development through kindness, authenticity, courage, drive and fun!

• The location of this role is flexible in the continental United States, with the expectation that there would be occasional travel to our headquarters located in Waltham, Massachusetts and work eastern time zone.

Benefits

If you want to solve one of the most difficult issues of our time and save lives doing it, you want to work at Evolv. We are passionate, knowing that what we do and how we do it can affect life or death situations for our customers. At Evolv, you will have unparalleled exposure to all aspects of our business, working with a talented team that shares our vision for a safer world. If you are inspired by invention and gain satisfaction from seeing how your work impacts the bigger picture, Evolv will be a great fit.

• Equity is an important component of every compensation package
• Flexible work environment
• Unique culture
• Medical and dental insurance
• 401(k) plan
• Unlimited vacation policy
• $300 per quarter to spend on the perks that are most meaningful to you
• Tuition Reimbursement

Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at [email protected].