Director of Solutions Engineering - US

• Lead mentor and scale our high-performing US Solutions Engineering teams fostering a culture of technical excellence customer obsession and collaboration.
• Develop and execute the global vision and strategy for the Solutions Engineering function ensuring tight alignment with the company's overall sales and growth objectives.
• Identify product development opportunities and champion their delivery; driving the creation of product features reusable tools demos automation and AI agents that scale the team's efficiency and customer self-service globally.
• Own the technical sales strategy empowering your team to deliver compelling product demonstrations proofs-of-concept (POCs) and sophisticated solution designs that solve our customers' most complex challenges.
• Serve as a key executive partner to the Sales and Product organisations acting as the voice of the customer and the field to influence the product roadmap and GTM strategy.
• Implement scalable processes playbooks and best practices for the entire pre-sales and implementation lifecycle from technical discovery and solutioning to RFP responses and guiding successful implementations.
• Represent Airwallex as a senior technical leader in key customer meetings industry events and executive briefings building trust and credibility with C-level stakeholders.

• You have a significant track record of leading and scaling global or multi-regional Presales Sales Engineering or Solutions Architecture teams within the US with 3+ years in a senior leadership capacity.
• You bring 10+ years of experience in technical client-facing roles. You have a background in engineering software development or product and have been hands-on designing and delivering complex software solutions.
• Proven track record of operationalizing a "build" mandate focused on creating scalable reusable assets like automated go-live validation tools client health dashboards or developer enablement tooling (e.g. AI Skills) that reduce implementation friction and improve customer adoption.
• You are a strategic thinker with a deep understanding of enterprise sales cycles go-to-market motions and how to position a technical solution to solve core business problems.
• You excel at working with enterprise clients understanding their business goals and translating their needs into tangible creative solutions built upon a sophisticated API-driven platform.
• You possess outstanding executive communication and presentation skills capable of commanding a room and articulating complex technical concepts to both commercial and engineering audiences.
• Strong knowledge of the payments ecosystem financial services or Fintech is highly advantageous.
• Bachelor's degree in a STEM discipline preferred (Computer Science Engineering etc.)

What We Do

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000+ businesses worldwide – including Brex Rippling Navan Qantas SHEIN and many more – with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.Proudly founded in Melbourne we have a team of over 2200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career join us.

Why Work With Us

Airwallex was founded by people told their idea was unreasonable and we've hired that way ever since. We move fast think globally and give you ownership from day one. If you want to pioneer global finance at scale alongside the ambitious let's talk.

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