Director of Technical Learning

Pay Range: $150,100.00 - $262,700.00 Annually

Primary Location: USA-CA-Milpitas-KLA

KLA's total rewards package may also include participation in a performance incentive program and eligibility for additional benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

**This position requires the selected individual to either live or relocate within a reasonable driving distance to either our Milpitas, CA or Ann Arbor MI offices. We are unable to support a fully remote work arrangement for this key position**

Do you want to make a difference and be at the leading edge of learning? In this position at KLA, you will own strategies for learning content creation and delivery for both internal employees and KLA's customers.

We look for people who are inspired by working at the leading edges of technology and who want to make an impact by creating solutions that drive progress and transform industries!

We are looking for someone who will support our mission to deliver proficient, tested, and certified engineers capable of supporting KLA's customer service commitments. As the Technical Learning Director, you will manage a geographically distributed learning organization recognized by Training Magazine and work closely with product divisions, product support, installation, and technical support in the development, validation, and continued optimization of curriculum and certifications. This position will drive sophisticated data-driven learning approaches and technologies to provide immersive, blended learning experiences to provide a more learner-centric environment versus that of an instructor-centric type.

Duties & Responsibilities

• Run the technical learning management team in developing, delivering, and optimizing premier learning experiences
• Define strategy, processes, and technologies for technical learning
• Partner and collaborate with multiple team members in a matrixed environment to design and engineer curriculum to meet product service requirements and commitments
• Implement various learning methods, using different mediums (self-learning, instructor-led learning, supplemental materials, and interactive learning such as VR/AR)
• Measure and monitor ongoing impact of learning strategy and operations
• Manage an annual multi-million-dollar budget across all learning programs and sponsor vendor relationships
• Proactively seek out ways to simplify processes and look for opportunities to use technology to scale and build efficiencies
• Interact with the Learning Management Operations team for managing and optimizing all technical learning activities
• Create and implement strategy for annual planning, budget alignment, prioritization, training delivery, and third-party resources in an ongoing and ad hoc basis
• Project and organizational change of development of new learning programs: guides project teams and work-streams, leading progress against scope, schedule, and budget and holds teams accountable to commitments and results.
• Some international travel is required (=< 25%)

Preferred Qualifications

• BS or MS in science or training related subject areas and 10 years of experience in delivering training or equivalent combination of education and experience
• Knowledge of instructional theory, including assessment
• Proficiency with learning management systems (LMS) & reporting
• Excellent project management and organizational skills
• Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and clients
• Critical thinking skills
• Ability to prioritize and handle multiple simultaneous initiatives
• Good understanding of security solutions and technologies
• Demonstrated attention to detail and commitment to excellence

Minimum Qualifications

• Bachelor's Level Degree with a minimum of ten years of experience OR
• Master's Level Degree with a minimum of eight years of experience OR
• Equivalent combination of education and experience

The company offers a competitive and comprehensive benefits package including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, financial planning benefits, employee assistance program (EAP), paid time off and paid company holidays, family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.