Director of Technical Operations

Formstack improves people’s lives with practical solutions to their everyday work. We are looking for the next Stacker to help us accomplish this mission.

Formstack is a remote-first company with team members who live and work across the U.S. Canada and the globe. We offer more than just a job; we provide a community where you can learn grow and thrive your way. Join a dynamic and diverse team that values relationships as much as results. Come build what matters with Formstack.

Who You Are

You are a strategic thinker with experience in technical operations primarily focused on supporting customer experience through success models automation and AI. You have strong analytical communication goal-setting problem-solving and research skills.

What You Will Do

-Design document and monitor scalable systems and processes to support the customer experience

-Leverage data and research to glean customer insights used to establish strategic direction

-Collaborate with technical teams to ensure the successful implementation of architectural designs

-Stay current on industry best practices and emerging technologies including AI / machine learning

How You Will Succeed

-Balance immediate solutions to improve the customer experience with architecting future solutions to scale

-Ensure that the customer experience is efficient and effective for the customer and internal stakeholders

-Recommend innovative scalable solutions to solve customer-related needs backed by data driven insights

What We Are Looking For

-An intellectually rigorous approach to solution design coupled with a deep empathy of the customer

-An ability to effectively communicate with customers partners and internal stakeholders

-An ability to thrive in a fast and dynamic environment

-3+ years of experience in technical operations or a related role

$150000 - $200000 a year

What Formstack Offers for Full-Time Employees in the US and Canada:

- Competitive health plans Dental Vision Disability and Life Insurance Benefits for US and Canadian full-time employees.

- Monthly Health & Wellness and Technology stipends

- Flexible PTO for all employees.

- 401k & Roth w/ safe harbor match (the US and Canada)

- The most up-to-date technology including company-issued Macs the latest software and other tools needed to excel at your job

- Extended learning opportunities

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. Formstack is dedicated to building a diverse inclusive and authentic workplace. if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Formstack is an equal-opportunity employer. We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff. We do not discriminate in employment opportunities or practices based on actual or perceived race color religion national origin sex (including pregnancy childbirth or related conditions) age marital status sexual orientation gender identity or expression veteran status uniform service member status disability or any other characteristic protected by law. Women people of color bilingual and bicultural individuals LGBTQ+ persons and people with disabilities are encouraged to apply.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system Lever and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.