Director, Onboarding and Employee Readiness

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.
Amplify's Training & Enablement organization is seeking a Director, Onboarding and Employee Readiness to develop and lead the implementation of an onboarding framework for customer-facing team members, facilitating a warm handoff from Human Resources to the hiring manager, and ensuring team members are prepared with an understanding of Amplify's history and culture, develop a strong foundational knowledge of our products and systems, have access to all necessary tools for their role, and are welcomed into our company with enthusiasm and a strong network of support.
This position will also focus on ongoing employee readiness and will address any gaps, working across customer-facing departments to ensure team members are prepared with the product, systems, and process knowledge necessary to support positive and effective customer interactions.
The Director, Onboarding and Employee Readiness will report to the Associate Vice President of Training and Enablement and will lead a team of specialists responsible for initial onboarding and ongoing readiness of the Sales, Customer Success, Customer Care & Support, Enrollment & Licensing, Professional Development, and Materials Support teams. This role will also collaborate with other divisions in order to improve both the customer experience and internal operations.
We are looking for a candidate who has a passion for education, and is a proven strategist that can take visions and concepts and develop structured plans and successfully execute those plans. The Director, Onboarding and Employee Readiness will develop a customer centric team, have a strong sense for detail, and possess the ability to work within and across diverse teams.
Responsibilities:

• Develop and lead the onboarding framework and continuous development activities for customer-facing departments
• Manage a team of onboarding and employee readiness specialists assigned to each customer-facing department, ensuring that the onboarding framework and execution is flexible enough to support the differentiated needs of each department
• Collaborate with in-department enablement leads to identify gaps in readiness across customer-facing departments
• Partner with the Executive Director, Training and Instructional Design to ensure gaps in readiness as related to product knowledge, systems training, and internal processes are addressed in the training plan
• Lead and collaborate on cross-functional projects to improve customer experience and internal efficiency
• Act as a liaison between Sales, Marketing, Product Management, Professional Services, and Customer and Business Operations teams
• Serve as key member of the leadership team building out the new Training & Enablement function at Amplify, focused on a cohesive approach to onboarding, training, communication, and documentation efforts
• Additional related projects to be assigned as needed

Basic Qualifications:

• BA/BS degree in Education, Business, or related field
• 5+ years of work experience with onboarding new employees and leading ongoing employee readiness efforts
• 5+ years of work experience in a fast-paced corporate environment
• 3+ years of demonstrated leadership and project management experience
• Microsoft Office Suite and Google Suite experience

Preferred Qualifications:

• MS in Education, Business, or related field
• 5+ years experience in the K-12 education space
• CRM or Salesforce.com experience
• Proven ability to collaborate and work effectively in a team environment with shared responsibilities
• Experience developing, implementing and tracking program effectiveness, including onboarding and ongoing readiness initiatives (new hire and continued education)
• Interest in enhancing industry and product knowledge through self-study, training, and experience
• Exceptional leadership, written and verbal communication, and presentation skills

*Some travel required (about 10-15%)
Amplify's COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.