Director, OpenBlue Customer & Partner Education (remote)

Job Details

OpenBlue is a complete suite of connected solutions that delivers impactful sustainability, new healthy occupant experiences, and respectful safety and security that combines our 135 years of building expertise with innovative technology. It also features a suite of tailored, AI-powered service solutions such as remote diagnostics, predictive maintenance, compliance monitoring, advanced risk assessments, and more.

OpenBlue serves many different industries: workplaces, hospitals, schools, campuses, stadiums, enterprises, and more. OpenBlue creates value for our customers, from helping patients heal faster to ensuring students re-enter schools with better peace of mind, and from fans experiencing stadiums in a new personalized way to laboratories making major scientific breakthroughs.

To learn more about OpenBlue, visit our website at:

https://www.johnsoncontrols.com/openblue

Is This For You?

Are you looking for an exciting opportunity to create a best-in-class customer education program for the leading smart buildings technology company focused on sustainability and growth? Do you have experience driving change, building teams, and innovating to solve future problems? Do you believe in the customer experience and strive to be customer obsessed? Do you have eye for strong user experience? Are you digitally forward? Do you consider yourself a talent or learning professional? If that is the case, Johnson Controls Inc (JCI) has an amazing opportunity for you!

Your challenge, if you wish to accept it, will be to lead a digital learning transformation that includes building a world-class Customer and Partner Education function with a strong customer-back viewpoint including certification pathways, digital badging, and credentialing. This critical role will help to improve and support the performance of the organization with a primary focus on global partner enablement and our partner ecosystem. You will do this by working collaboratively with colleagues and business leaders, immersing yourself in the growing business, bringing creativity and hard work to every project you do, and being open to learning new skills and technologies every single day. Does this sound like you? If so, keep reading!

NOTE: This is a virtual/remote position considering candidates who reside within the United States, ideally located in the Eastern or Central time zones

What Impact Would You Have?

Everyone wants to feel like they are having an impact. In this position, you absolutely will as you work with Johnson Controls customers, partners, and employees to create a new digital learning experience around on our OpenBlue offerings.

In this role, you will have the opportunity to:

• Impact customers, partners, sellers, sales managers, sales leaders and technicians, mechanics, and field operations leaders from around the world as a part of a global team creating stimulating ways to help our organizations build new skills and improve their performance.
• Build an innovative partner and customer education program focused on our OpenBlue technology platform and Global Products portfolio.
• Establish and drive training revenue targets supporting our growing digital business.
• Transform our approach to customer education using a digitally-first mindset while ensuring legacy programs are sustainable.
• Design and deliver employee, partner, and customer badges, credentials, and certification pathways designed to increase partner capability and provide talent mobility for Johnson Controls' employees.
• Create social awareness and drive revenue growth that directly supports Johnson Controls' strategic initiatives of sustainability, net-zero carbon emissions, and service transformation.
• Rethink how learning impacts revenue and customer growth to increase Johnson Controls' presence in the global market.

How Would You Accomplish This?

• Create, design, and drive Johnson Controls' customer education and enablement initiatives by designing a repeatable, scalable process that ensures content remains current as our products evolve.
• Build a future-focused team that can help bring our vision of a digitally-enabled, service led organization to life through innovative, customer education programs.
• Define the Go to Market (GTM) strategy for Learning and Development with input from GP (Global Products) Product Management, Sales, Marketing, and business leadership (GP PBU (Product Business Unit) General Managers, HR Leadership Team)
• Leverage your expertise in upskilling, reskilling, and skill building to create a skills-focused curriculum for employees, partners, and customers alike.
• Help design intuitive and creative learning, performance support tools, and programs using smartcards, pathways, and journeys in our Learning Experience Platform (LXP).
• Use exceptional project management skills, with the ability to collaborate cross-functionally and ensure delivery of projects on time and within budget.
• Act as an internal consultant to combine multiple perspectives into holistic solutions that maximize the impact to the business.
• Build, maintain and leverage strong relationships with Functional Leaders, C-Suite, & Business Decision Makers.
• Work with Customer Support and Customer Success Managers to identify and uncover repetitive customer questions by leveraging feedback to create, manage, and iterate on new or existing course content
• Align Learning external communications with other GTM teams to ensure latest content supports campaigns, launches, and product releases, ensuring that we have a unified approach to sharing content
• Work with third-party vendors to identify, source, and maintain industry-specific content and certification platforms that create a global brand for Johnson Controls learning and certifications.
• Partner with our global, regional deployment teams to implement a digitally enabled customer education and certification program across the Enterprise.
• Maintain current knowledge of trends and issues in learning technology, customer education, and employee experience.
• Apply what you know about adult learning and share what you learn along the way with the rest of the team.
• Understand and leverage your thought leadership as it relates to the future of work, learning culture, and motivation and incentive of organizations to create such a culture.
• Establish measurement and evaluation plans that include key business metrics and return on investment strategies.

What Are We Looking For?

• A Leader - You can lead people, projects, and thought. You can influence peers and senior leaders. You can drive people forward while not being afraid to 'roll up your sleeves'.
• Visionary and Practical - Ability to set a vision and then quickly move to execution without being hampered by constraints.
• Technical- JCI's portfolio of products is complex, so we need someone who is quick to grasp how building environments are created and business lines organized. You will need to become an expert on our products and our OpenBlue platform.
• Educated - Holds a bachelor's degree in Instructional Design, Computer Science, Business, or related discipline.
• Creative and Entrepreneurial - Can look at a project and find alternatives. Our Learning team is rapidly adopting more tech, and we will need you to help drive this transformation.
• Flexible and Adaptive - Can change course if needed and can move to decision a sometimes ambiguous environment.
• Financially Savvy - Can define a business case, gain support, and execute a strategic plan while ensuring a positive return on investment.
• Accountable - Can create plans, drive to deadlines, and hold teammates accountable.
• Cutting Edge - Is not limited by what is out there today and is constantly looking for what is next.
• Detailed - Realizes the importance of details in leading to impactful outcomes.
• Collaborative - Collaborates with other designers, vendors, program managers, and more people in the business than we can count. You can work across, left, and right across an organization and use your influence to accomplish the mission.
• Ambitious - Willing to assume authority, take risks, and set clear goals for career development.
• Professional - Has personal ethics, does quality work and has a positive attitude.
• Articulate - Your writing and communication skills must be strong.
• Experience - 10+ years of program management, talent development, or customer education and enablement preferred. Extensive time in the tech industry a plus!

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.