Director - Operations

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

Overview:

• Ensures the effective and efficient daily operations of all Mercy locations by: Interviewing, training, supervising and evaluating assigned personnel.
• Making recommendations regarding employment, performance appraisals, salary changes, promotions, transfers and terminations.
• Ensuring problems regarding equipment, communications and support systems are resolved.
• Developing and implementing operational systems.
• Ensuring proper patient and physician flow and implementing improvements as necessary. Establishing departmental goals, policies, procedures and standards; advising affected employees of changes.
• Evaluating workload projections and ensuring work schedules that provide for optimal patient care and operational efficiency.
• Continuously evaluating customer satisfaction and ensuring resolution of patient complaints at all locations.

Qualifications:

Education: Requires Bachelor's Degree in Business Administration field, Health Care, or equivalent experience.

Experience: Requires five to seven (5-7) years previous experience in areas of physician practice operations. Previous supervisory experience required.

Preferred Education: Graduate Degree preferred

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.