Director, Operations

Job Title: Director, Operations (hybrid)

Location: US-GA-Atlanta (Sandy Springs)

FLSA: Exempt

Job Overview:

The focus for this position is on execution of both a strategic plan, as well as fundamental execution and achievement of management objectives. The Director of Operations will be involved with operations specific initiatives as well as other enterprise initiatives or projects. The selected candidate will lead the Cancellations department and work closely with senior operations and business unit leaders across the company. The selected candidate will also provide leadership of building and changing processes and technology enablement to improve efficiency and quality for our employees, clients, dealers, and customers.

Job Responsibilities:

• Use a balanced scorecard to lead groups to meet performance objectives and provide excellent customer experiences
• Ensure organizational objectives are externally focused and are aligned to our mission
• Administer a business and financial plan
• Administer the appropriate cost and service measurements (metrics, measures, controls) to ensure the achievement of all key performance objectives that impact profitability and position in the marketplace
• Advise senior leaders on operations, determine performance objectives/metrics and define tools to measure progress and ensure consistent achievement of objectives
• Analyze performance data and work to reengineer processes through benchmarking with external and internal business partners
• Develop a climate for superior employee satisfaction to include coaching, development, recognition, and succession planning to attract, develop, motivate, and retain high caliber associates and leaders
• Work with business managers on all Human Resources initiatives including, but not limited to, compensation planning, performance management, staffing, and training
• Partner with Legal, Account Management, IT, and other groups to audit Cancellations rules for accuracy based on regulatory, program or product changes
• Work closely with Legal to make sure contracts and terms are favorable (new and renewals)
• Provide leadership to deliver a sense of urgency to investigate and respond accurately and timely to any internal or external issues/opportunities
• Manage overall performance of BPO partners to ensure quality and efficiency targets are met/exceeded along with invoice/financial expectations
• Create weekly updates for VP of Operations along with setting frequency of operational reports
• Drive increased focus on continuous improvement, business process management, and engaging all levels in the process

Job Requirements:

• BS/BA in business or equivalent experience
• 10+ years of experience in operations management
• Demonstrated process improvement and project management experience
• Interpersonal skills to influence and spur cultural change, facilitating and enhancing performance within a cross-functional environment at all levels of the organization
• Experience with financial reports, modeling exercises, interpreting, and communicating operating and financial information
• Strong, independent decision-making ability, negotiation skills and not afraid to take appropriate risks
• Exceptional communication, presentation, problem-solving and analytical skills
• Experience leading and managing others
• Passionate and motivating leader
• Data driven and can quickly turn data into information, and action
• Extremely service driven, innovative and highly collaborative
• External knowledge of Automotive F&I Products Cancellations processes is a big plus
• Must be authorized to work in the U.S
• Must be able to successfully pass a background check

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

Company Profile:

Founded in 1992 and based in Atlanta, Safe-Guard Products is driven by the steadfast commitment to provide unparalleled service and the highest quality vehicle protection products to the automotive, RV, marine, and motorcycle/powersports industries. In their twenty-five-year history, Safe-Guard has grown to over 500 employees across the U.S., with a client roster of over 35 leading brands, who serve over 10,000 dealers, and protect over 11 million consumers under Safe-Guard contracts.

Safe-Guard's mission is to provide products and solutions to the motor vehicle industry that drive customer retention and protect consumers from the perils of ownership. Safe-Guard is experiencing dynamic growth and has earned a stellar reputation from customers, partners, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of value-added technology, marketing, and training solutions, and 3) unparalleled client and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.