Director Operations Enablement

Paylocity is an equal opportunity employer.
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Position Overview:
The Director of Operations establishes the vision, leadership, and standards required to deploy the applications and technology solutions required for Paylocity Operations to meet its strategic objectives for growth, quality, effort reduction, and client retention. Responsibilities include assessing business needs to build a technology solution strategy, integrating requirements and resource demands across business units into high quality project plans that enable business initiatives, and managing organizational changes to limit the risk of business impact. The candidate will need to establish strong relationships with business unit leaders, partnerships with vendors and system integrators, and practices to manage demand across Operations.
Primary Responsibilities:
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strategic Planning

• Create and maintain a strategic plan for the deployment of enabling tools to support the needs of the business
• Partner with Ops leaders and process improvement teams to prioritize requests for technology initiatives
• Supports the organization through financial planning activities related to tools including annual budgeting, forecasting, and resource planning
• Develop, document, communicate, and enforce a policy for standardizing systems and software as necessary

Project Management, Deployment, and Change Management

• Confer with end-users, clients, and management to define business requirements for complex tool deployments
• Lead the successful implementation of technology solutions including discovery, planning, analysis, migration, delivery and governance
• Provide effective cross functional communications and awareness of tool changes and enhancements
• Effectively manages project delivery risks including contingencies and mitigation strategies, communicating timely status updates and risk assessments to leadership and all business units

Team Development and Vendor Management

• Develop a team of skilled and high performing business analysts, program managers, and tool analysts
• Supervise staff members directly or indirectly, prioritizing workloads and providing input on performance appraisals and performance management issues
• Develops relationships with integration partners to ensure skilled resources ramp up to meet demands
• Build strategic relationships with vendors to meet the needs of the business on favorable terms

Application Support and Governance

• Oversees service delivery tools and processes for existing tool implementations to provide effective governance and support
• Oversees the design, development, and installation of enhancements and upgrades to large scale systems and application software
• Monitors and evaluates the ROI for existing tools through evaluation efforts and external benchmarking
• Builds effective bug/enhancement processes as well as contingency and disaster recovery plans