Director, Operations Enablement

Operations Enablement Director

Responsible for leading a team that implements, manages, and improves operational processes across live markets with a focus on scalability, high performance, and continuous improvement. Key member of the central operations team working cross functionally to drive key metrics and hit key milestones for Strive priority initiatives. Identify and drive Continuous Improvement initiatives within a market.

Essential Functions

• Build relationships with key internal stakeholders to establish the Operations Enablement team as trusted partners.
• Understand and manage against the nuances associated with a variety of customers including health plans, health systems, provider groups, and other value-based care organizations.
• Support the market leadership as needed through reporting/analytics, workflow reviews, and material development
• Meet in person with internal stakeholders to facilitate team and business priorities/opportunities. 
• Lead the internal Project Management Organization () team with both structured and ad-hoc projects, ensuring that strategic initiatives are successfully implemented within markets.
• Work cross functionally with Product, Tech, Training, and Operations to develop an implementation plan, coordinate roll-out, and support after launch to ensure adoption and provide feedback as necessary.
• Provide project updates/reporting on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Monitor project scope and progress to make adjustments as needed. Measure project performance to identify areas for improvement.
• Uses continuous improvement methodologies to identify key areas for improvement and standardization in existing markets
• Provide input across functional areas to continuously improve operations and scalability of functions.
• Owns ongoing operations for select Strive wide programs (ie Patient materials, Program-Opt in, Consents)
• Provides ongoing monitoring and feedback to markets on performance
• Manages a team of direct reports across three functions (Operations Enablement, PMO, Regional Business Associates). Responsible for project allocation, capacity management, and development.

Minimum Qualifications

• Bachelor's degree in business, engineering, or a related field
• 8years of project management or related experience
• Business travel as needed

 Preferred Qualifications

• Continuous Improvement experience (Lean, Six Sigma, etc)
• Project Management Professional (PMP) certification preferred or certification within first 6 months of hire
• Strong familiarity with project management software tools, methodologies, and best practices
• Experience seeing projects through the full life cycle; proven ability to develop and complete projects according to outlined scope, budget, and timeline
• Excellent analytical skills
• Strong interpersonal skills and extremely resourceful
• Demonstrated level of comfort with ambiguity
• Proven ability to solve problems creatively

Annual Salary: $126,700.00-$158,400.00