Director Operations

NBCUniversal

Director Operations

Reposted 8 Hours Ago

Los Angeles CA USA

Hybrid

150K-175K Annually

Senior level

AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development

NBCUniversal has a rich history of evolving the media and entertainment industry.

The Role

The Director of Operations will lead strategy and execution for Set Lighting and Grip Departments ensuring operational excellence and collaboration across production services while managing budgets equipment and workforce productivity.

Summary Generated by Built In

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content which we distribute across our portfolio of film television and streaming and bring to life through our global theme park destinations consumer products and experiences. We own and operate leading entertainment and news brands including NBC NBC News NBC Sports Telemundo NBC Local Stations Bravo and Peacock our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios including Universal Pictures DreamWorks Animation and Focus Features and the four global television studios under the Universal Studio Group banner and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences including Universal Orlando Resort home to Universal Epic Universe and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees customers and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
As a Director you will lead the strategy performance and day-to-day execution of for Set Lighting and Grip Departments across the Production Services Network. This role is accountable for building and scaling operational excellence through strong leadership data-driven performance management and cross-functional collaboration with production partners and vendors.
You will oversee workforce productivity equipment readiness and network capacity to ensure operations is able to support production demands. This is inclusive of establishing operational standards optimizing workflows and driving continuous improvement. You will ensure all inventory is properly maintained and that safety compliance and process controls are consistently executed across all facilities.
Your ability to manage complex operations measure performance and collaborate effectively with other departments will be critical to your success in this role. Ultimately your goal will be to ensure that our production is executed seamlessly and that we continue to deliver high-quality customer service while meeting operational and financial goals
What You'll Do:

Lead warehouse operations across all sites ensuring standardized scalable and high-performing processes from order intake through fulfillment
Define and maintain operational controls best practices and performance expectations for warehouse execution and customer delivery
Develop resource allocation plans that ensure all operations have appropriate staffing levels equipment and capacity to meet operational targets
Monitor and report on key financial and operational KPIs; translating insights into action plans that improve utilization throughput and cost efficiency
Optimize warehouse capacity asset utilization technical test requirements safety practices and weekly rental activity to drive consistent operational performance and elevate overall service quality
Serve as the subject matter expert on specialized rental and capital equipment guiding teams in proper use cases operational requirements and customer applications
Oversee and support capital and expendable procurement strategies
Maintain strong knowledge of emerging LED networking and production technologies to proactively support client needs
Cultivate and maintain strong relationships with motion picture and television production teams to ensure exceptional client experience
Champion a high-service client-focused culture across all team interactions
Support departmental leadership with personnel management including performance evaluations scheduling timekeeping coaching and disciplinary actions
Foster a culture of professionalism accountability and exceptional customer service
Remain adaptable in a dynamic production environment adjusting priorities and resources as business needs evolve
Maintain a thorough understanding of union contracts labor regulations and related legal requirements to ensure compliant operations

Qualifications
Let's Talk About You...

Leader - You lead by example showing what good looks like and holding the same standard across your leadership team
Owner - You take pride and accountability for your operations
Executer - You get things done. Using strong business acumen inciteful analytical skills and superior process/project management skills
Communicator - You have a way with words; written and verbal
Self-starter - You are motivated can work with minimal guidance and can identify helpful resources to get the job done
Analytical Expert- You create tools and processes quickly and accurately to assess operational levers and triggers
Project Manager - expertise in seeing opportunities for improvement gaining cross-function buy-in coaching team members and executing to improve workflows and client experience

What You Must Have:

10+ years of senior management expertise overseeing production support services within the Film and Television industry
5+ years of experience in Warehouse/Inventory Management
5+ years of experience using WM/IM systems
5+ years of experience managing budgets and capital projects

What Would Make You a Stand-out:

Proven track record of measuring and meeting operational KPIs specific to Production Services and Transportation Operations
A thorough understanding of all motion-picture television broadcast and events support services along with continuous shifts that are taking place within the industries competitive landscape
Experience working with and supporting multiple stakeholders vendors and customers across Lighting and Grip business units in different regions
Ability to interact with all levels of personnel including executives operational supervisors and front-line crew
Ability to navigate through very complex situations and personalities to ensure we are able to meet operational goals
Advanced analytical skills: ability to understand multiple operating systems extract and manage complex data sets and develop reporting to communicate operational performance and readiness for future initiatives. RT pro experience is a plus.

Additional Requirements:

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $150000 - $175000 (bonus-eligible)
Additional Information
As part of our selection process external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories or arrest or conviction records in a manner consistent with relevant legal requirements including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Skills Required

10+ years of senior management experience overseeing production support services within Film and Television industry
5+ years of experience in Warehouse/Inventory Management
5+ years of experience using WM/IM systems
5+ years of experience managing budgets and capital projects

What the Team is Saying

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The Company

HQ: New York City NY

68000 Employees

Year Founded: 1912

What We Do

From film television news theme parks interactive media and streaming our people are at the center of it all. Here we solve complex and business-critical problems. That’s why we’re looking for people to help us continue our evolution imagining and delivering the most innovative and disruptive products and services through the latest tech advancements in the industry. Here you can develop solutions. You’ll develop solutions that allow engineers to broadcast live TV from the comfort of their homes. These solutions will enable the use of our collection of hundreds of thousands of distinct intellectual properties across our film television and streaming brands. Here you can transform. You’ll make decisions and solve complex problems by leveraging insights that come from data building AI to help enable solutions to optimize every aspect of our content eco-system. Here you can build. You’ll build emerging immersive technologies that are used to power the broadcasts and streaming of global events like the Super Bowl and Olympics. You can create secure elastic cloud-based services connecting parts of our global platform ecosystem that effect tens of millions of viewers consumers and businesses that consume and love NBCUniversal’s content. And while you design build and architect your career we have the culture to make sure you’re supported. Here you can work and still live your best life! We’re leaders in our fields. We hire smart people and trust them to get the job done. We are never too busy to develop a fellow colleague. We understand our goals – or we ask. When we see something that needs doing – we do it. We make data-driven decisions. We fiercely believe in our talent and their growth. If you're ready to make an impact here you can.

Why Work With Us

For us it's more than just a work life. It's a daily passion. We take great pride in our legacy. We find fun in the challenge. We collaborate and inspire others. We're always creating always solving and always ahead of competition.