Director - Org Change Leadership (Finance) (Remote)

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The Change Leadership Director will develop structured change leadership strategy, design approaches to enterprise-wide transformational programs across multiple business functions. This role will manage a team across change management, communications, and training to ensure such efforts are implemented thoroughly, smoothly and in a manner that minimizes disruption of normal business operations. The Director will have responsibility for the enterprise ERP and Finance Transformations change management, communications, and training activities across SHC, Tri-Valley and SMP. Through development of a strategic framework, utilization of process improvement, change management methodologies, communication planning, organizational readiness assessments and stakeholder analyses, the Director will function as a strategic leader and actively engage executives, leaders, and extended team members across Finance, Supply Chain, Technology and Digital Solutions, Facilities, HR, Business Operations, to support change leadership for both the Finance transformation and the ERP transformation.

Locations

Stanford Health Care

What you will do

• Change Management Capabilities:
• Builds Stanford Health Care's (SHC) change leadership, strategy, methodology, processes, and practices across all business functions impacted by the ERP and Finance Business Transformations (Finance, Supply Chain, Technology and Digital Solutions, Facilities, HR, Business Operations, etc.). Apply change leadership strategy, and methodology and tailor to specific projects and initiatives. Draw on research, best practices, and experiences and incorporate into current and future solutions
• Creates and delivers tools designed to build change leadership capabilities. Cultivates skill-building and professional development opportunities both within Finance and outside of Finance organizations executive leaders and business operations. Provides recommendations for ongoing integration of skills and tools with a plan for sustainability
• Integrates change management practices into the project management lifecycle from intake through successful completion of the initiative or project
• Creates short- and long-term strategies for change leadership inclusive of change management, communications, and training enterprise wide
• Establishes a communications governance and delivery framework for messaging change across the enterprise (inclusive of SHC, Tri-Valley, and SMP)
• Research and implement industry best practice to support ERP, Financial Transformation (Finance & Supply Chain) changes, process optimization, communication, training, and deployment
• Change Management Delivery:
• Provides change leadership oversight, people management, and support on key initiatives or projects.
• Embeds effective change management tools and practices to drive greater impact, employee engagement, adoption, and value realization
• Recommends change strategies and approaches. Aligns executive leadership for effective support and sponsorship
• Identifies key stakeholders and conducts relevant stakeholder, risk, and business readiness analyses and mitigation plans
• Oversees the development of training materials, selection of appropriate delivery mechanisms, training delivery, and the monitoring of training effectiveness
• Leverages technology within solution development to enable self-service functionality as the preferred solution and implement whenever possible
• Leads the execution of operating model and organization design initiatives. Conducts analyses, recommends operating model and organization design options. Collaborates effectively with key functional Stanford Medicine stakeholders; Human Resource, Finance, Supply Chain, Technology and Digital Solutions, Operational/Clinical leaders, Business and Finance stakeholders, and key vendors to deliver desired objectives.
• Strategic Advisor on the implementation of operating model and organization design solutions, including effective organization structure, roles and responsibilities design, and organization change implications
• Prioritizes and integrates customer service and/or experience to refine or improve business processes
• Partnership & Collaboration:
• Serves as a trusted advisor to the business. Demonstrates leadership and the ability to influence by initiating partnerships that apply thoughtful change approach and structured methodology to deliver organizational objectives
• Develops meaningful and productive relationships with stakeholders across multiple functions. Understands their diverse functional needs, expectations, concerns, and capabilities
• Ensures individual and team compliance with all organizational policies and procedures
• Promotes a learning- and improvement-focused organizational environment
• Thought Leadership and Subject Matter Expertise:
• Serves as the strategic leader on change management, change communications, and training and education. Provides counsel to executive and operational leaders, communicating and presenting information in a clear, articulate style
• Provides thought leadership on transformational change and change leadership approaches and methodologies. Provides insights and guidance on ways to accelerate adoption and improve utilization of the organizational changes
• Translates change leadership methods and theories into practical tools and approaches that drive action
• Supports the creation and sustainment of a change management mindset within and across the business to create employee readiness and engagement
• Monitors industry trends and developments considering impacts and implications of changes on enterprise risk and internal processes as needed
• Develops, implements, and maintains key change management, communications, and training policies and procedures

Education Qualifications

• Bachelor's Degree in related field.
• Master's Degree in related field preferred.
• Relevant experience in lieu of degree may be considered. Relevant experience in lieu of degree is in addition to the experience requirements for this position.

Experience Qualifications

• 15+ years of progressively responsible and directly related work experience, with 5+ years in a leadership role.
• Experience working in a complex healthcare organization preferred.
• Experience working with c-suite and executive leaders
• Experience managing teams and large enterprise programs

Required Knowledge, Skills and Abilities

• Exceptional customer service orientation.
• Blend of business, IT, financial, and communications skills.
• Ability to provide clear, concise information to Senior Executive Team and in public forums.
• Ability to foster teamwork and build a strong culture of collaboration with colleagues in Finance and across the health system.
• Healthcare industry knowledge is preferred.
• Ability to work comfortably with senior executives as well as faculty and staff who have various levels of education and expertise. Understand their work patterns and needs. Ability to partner to drive improvement.
• Ability to quickly learn new tools and theories in process improvement and/or change management.
• Leadership skills to motivate cross-departmental performance.
• Ability to make a significant contribution to the organization's overall effectiveness.

Licenses and Certifications

• Change management professional designation is a plus.

Physical Demands and Work Conditions

Blood Borne Pathogens

• Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

#LI-RL1

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.