Director, Organizational Change Management

Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.

We are Sustainability in Action - our promise to be environmentally responsible and to help our customers be environmentally responsible too.

Why choose Republic?

Joining Republic isn't just about taking on a new job, it's about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.

As a company, we are proud of our values and encourage those who share in our aspirations to join our team:

• We protect our colleagues and communities through safe practices everywhere, every day.
• We are committed to serving our customers and communities by going above and beyond to exceed expectations.
• We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
• We are driven to deliver results in the right way.
• We encourage a human centered culture that honors the unique potential and dignity of every person.

POSITION SUMMARY:

The Director, Organizational Change Management is responsible for directing and leading the ERP Modernization Program's change management efforts.

This role is responsible for developing the change management strategy and related plans across the organization in partnership with our Solution Implementer (SI) and Business Process & Product Owners. They will also oversee the execution of the strategy and plans, including communications and training activities. They will develop change workstreams that maximize change readiness and drive program adoption, including stakeholder management and leadership alignment.

The Director is responsible for leading the execution of activities essential to help individual stakeholders understand, adjust to, and adopt the new practices, processes, or tools to ensure the ERP Modernization Program is successful.

PRINCIPLE RESPONSIBILITIES:

• Partner with Business Process & Product Owners to develop and execute an ERP change management strategy, that considers the Company's culture, the magnitude of change and the organization's change readiness.
• Provides insight into the Communications Strategy and workplan to ensure all employees and external stakeholders are fully aware of impending changes.
• Partner to further develop and communicate the value proposition of the program to leadership, stakeholders and the organization as a whole.
• Modify the SI's change management program and methodology to align with the culture of Republic to ensure successful adoption.
• Proactively identify pitfalls and potential points of challenge or change aversion. Develops counterstrategies to mitigate or minimize potential issues.
• Leverage OCM methodologies to identify key stakeholders impacted by the change. Identify potential challenges for stakeholders, such as skills gaps, doubts, and uncertainties, to foster a positive acceptance of change. Tailors change management plans (training and communications) to accommodate the needs of the different impacted stakeholder groups (e.g., Corporate and Field).
• Works with BTO Lead, Business Process Owners and HR to create mechanisms to de-emphasize old behaviors and encourage new desired ones. This process may involve redesigning jobs and defining new behavioral competencies and performance metrics.
• Contributes to the identification of and provides leadership for change agents and change advocates within the Wave 2 stakeholder community by involving trusted informal leaders to create employee understanding and influence successful organizational change.
• Promotes and provides ongoing coaching and mentoring about change management practices to senior leadership, stakeholder managers and project managers to increase their effectiveness in driving sustainable change.
• Performs quantitative assessment of change success and change adoption. Solicits feedback from stakeholders to determine the success of change management activities and ensure that behavioral changes align with strategic objectives.
• Develops materials for quarterly Board meetings, Executive reporting, and other significant corporate, training or communication events.
• Supervises staff as directed.

QUALIFICATIONS:

• Excellent interpersonal skills with the ability to influence stakeholders across the organization to drive adoption of the Modernization program.
• Deep knowledge of Republic Services maintenance programs and field execution
• Strong matrix management skills; proven success in managing cross functional teams
• Ability to work across multiple groups and manage complex tasks and activities.
• Ability to proactively identify and mitigate barriers.
• Excels at leading through ambiguous situations or for activities not directly associated with well-defined responsibilities. Thrives when facing ambiguity and complexity; willingness to explore multiple solutions to a problem.
• Highly effective critical thinker who can synthesize information from disparate sources and recommend appropriate management action.
• Compelling communicator, both written and verbal, effective at presenting to all levels of the organization, including external shareholders.
• Strong leadership skills: ability to engage and inspire; fosters a sense of energy, ownership, and personal commitment to the work; create an environment in which performance excellence is rewarded.
• Ability to listen, but also to persuasively convey opinions and recommendations.
• Ability to deliver high value impact as member of a larger team, ensuring efforts support the strategy of the business.
• Possesses an awareness of internal and external interdependencies of impacted business functions, and an acute perception of the consequences of business issues and decisions.
• Experience with and deep knowledge of change management methodologies, approaches, and tools.

MINIMUM QUALIFICATIONS:

• Secondary education in business, technology or related field, or equivalent work experience. Organizational development, change management, training certifications are highly desirable.
• Track record of successful organizational change experience, with goals to achieve and identify strategic business objectives and benefits
• 5 or more years of experience in cross-functional areas or leading cross-functional organizational projects
• Demonstrated experience in working with diverse teams at Republic Services

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:• Comprehensive medical benefits coverage, dental plans and vision coverage.• Health care and dependent care spending accounts. • Short- and long-term disability.• Life insurance and accidental death & dismemberment insurance.• Employee and Family Assistance Program (EAP).• Employee discount programs.• 401(k) plan with a generous company match.• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.