Director, Partner Success

What You’ll Do

Imagine Pediatrics is seeking a Director, Partner Success to drive client engagement and growth within a newly created Partner Success Department. This leader will play a critical role in shaping the build of the new department with key business results related to client retention, account expansion, and scaling for growth.

Client-Facing Delivery Expectations:

• Responsible for the growth, health, and success of Imagine Pediatrics client partnerships
• Lead development of a cross-company Strategic Account Plan for our key client partnerships that outlines strategic objectives, actions, and expected results
• Build and maintain strong and lasting partner relationships and operate as on-going point of contact for client partners
• Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate
• Collaborate with the market teams to support Joint Operating Committee meetings
• Identify new growth opportunities in collaboration with business development

Supporting Department Build:

• Partner with VP of Partner Success to build a team to scale to address the needs of our growing client base
• Develop and deliver a roadmap of tools and processes required to support strong and scalable ongoing client delivery (e.g. Strategic Account Plans templates)

Internal Governance and Communication:

• Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client
• Champion clients’ needs and represent their interests in critical issue resolution
• Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence
• Clearly communicate the progress of strategic initiatives, both internally and externally
• Organic growth: Provide input to the product and solution development process as the “voice of the customer”
  
  

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve.

• A strong relationship builder, who’s passionate about serving children and their families with medical complexity
• Functional experience with client-facing teams and responsibility for driving business results.
• Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care and Medicaid health plans.
• 5+ years experience in a client-facing/client success role, preferably with health plan clients
• Must possess a “commercial mindset” to help the company meet its high growth goals.
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company
• Strong critical thinking and problem solving skills
• Successful track record of leading and scaling teams
• Willingness to travel (20-30%)
  
  

What We Offer (Benefits + Perks)

We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer