Director - Patient Assistance Program Strategy & Operations

About the Department
The Finance, Insights & Enterprise Solutions department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance, Insights & Enterprise Solutions works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities. We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, insights and analytics, delivering patient support solutions, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development. Are you ready to maximize your potential with us?
The Position
Accountable for the strategic development and execution of Patient Assistance Programs across Novo Nordisk, Inc. (NNI) portfolio to ensure Novo Nordisk's commitment of patient-centered care. Leads team responsible for operational efficiencies, program and vendor management. Works closely with Finance, Privacy, Legal/Compliance, Market Access & Public Affairs to manage strategy and operations for the PAP. Works with key internal stakeholders for continual improvement and eligibility requirement analyses. Responsible for monitoring external landscape and implementing change.
Relationships
Reports to the Executive Director, Patient Solutions, and leads the Patient Assistance Program. Works closely with PSP, Finance, Privacy, Legal/Compliance, Market Access & Public Affairs to manage strategy and operations for the PAP. Works with key internal and external stakeholders for continual improvement.
Essential Functions

• Serves as a subject matter expert in managing the PAP. Partners with vendors and oversees development of program business rules
• Regularly works with internal partners to assess all aspects of the program eligibility requirements. Partners with supply chain, PSP, pharmacy solutions, etc. to ensure compliant delivery of the program
• Accountable for the establishment, ongoing management and oversight of program budget across the PAP. Communicates program spends vs. budget on a monthly basis
• Maintains oversight of the approval of pharmacy redemption invoices via senior management
• Oversees the management of overall NNI relationship and performance with vendors:
  • Review and approval for various contracts; maintain contract compliance requirements
  • Monitors vendor performance via regular status meetings, monthly reporting and calibration calls
• Presents program metrics and financials to senior management
• Leads quarterly review meetings with key stakeholders and vendor contacts to ensure quality, compliance and program expectations
• Responds to patient and healthcare professionals' escalated issues/complaints through appropriate customer-facing channels
• Tracks and analyzes marketplace trends to inform continue program optimizations
• Assess competitor services and market dynamics to anticipate future trends, related to both market offerings and consumer/user behavior needs and expectations, to develop and deliver appropriate solutions
• Leads the strategy, development and ongoing optimization of Patient and HCP Patient Support Program communications, education and database related to PAP
• Demonstrate a strong understanding of the patient and development of the patient journey, deriving insights from the data that will help to inform strategy and tactical execution

Physical Requirements
0-10% overnight travel required.
Development Of People
Supervisory. Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process. Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way.
Qualifications

• 10+ years healthcare experience required, preference in patient services, finance, pharmacy or related experience
• 4+ years of operational analytical and reporting experience desired
• Bachelor's degree or equivalent experience required; MBA preferred
• Ability to work on cross-functional teams and effectively represents Patient Assistance Programs on these teams
• Anticipates problems and roadblocks to avoid crisis management
• Budget and vendor management experience required
• Develops accurate short- and long-term plans, forecasting, and business analysis
• Ensures timely execution and follow-up. Meets deadlines
• Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required
• Planning, Execution and Follow-up - effectively prioritizes and spends time, and the time of others on what is important
• Strong interpersonal/communication skills
• Strong organization and analytical skills
• Knowledge of regulatory, legal, privacy and healthcare compliance requirements preferred

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.