Director, People and Culture

The Director of People/Culture is responsible for enhancing the relationship between company leaders with the human resources department to complete HR initiatives. Duties include analyzing HR policies, analytics and procedures to determine their relevance to company goals or values, meeting with the People leaders to propose changes to policies. This position reports to the VP of People & Culture.

• Employee Attrition (owns this KPI for all corporate and the sales center)
  • Tracks and report employee attrition to business leaders at department level
  • Responsible for development and execution of proactive programs designed to maintain turnover in line with business model/expectations
• Employee Relations/Investigations- Corporate
  • Responsible for handling all corporate investigations as well as those investigations/terminations that may have a high level of risk.
    • Example:
      • Title 7 investigations
      • Harassment/Discrimination Claims
      • Retaliation Claims
      • Claims for disability protections where people are requesting ergo equipment and accommodations
    • Serves as a leader coach to the directors & vice presidents
      • Coach leader on how to handle employee situations and performance issues in the fixed area
      • Meet with respective leaders biweekly or monthly to discuss any HR issues
    • Termination meetings and Exit Interviews – Corporate
      • Complete exit interviews for Sr. Managers and Directors (corporate and sales)
      • Provide feedback to managers on trends and potential issues. Coach the leader on how to strategically plan against the trends.
    • Employee Engagement 
      • Owns the strategy and creation of ongoing EE Engagement pulse surveys
      • Measures the results and provides analytical details to management
      • Help develop employee videos and various employee connection ideas (all day zoom, virtual happy hours, virtual coffee, get to know you speed dating, etc)
      • Responsible for executing the employee 30 day hire survey. Look for trends and develops the communication to the leaders to address wins/opportunities
    • Diversity Equity & Inclusion
      • Implement a measurable and effective Diversity and Inclusion strategy
    • Leadership Development
      • In partnership with VP People develops and deploys the following:
        • Fundamental Leadership Training (new managers)
        • Health IQ wage and hour training
      • Develops and leads the team of HR Business Partners to deliver on company/department objectives
    • Mentorship program
      • Develop and champion mentorship program
    • HR Analytics
      • Ability to bridge together the turnover by leaders and department, with feedback in employee pulse surveys, with glassdoor ratings, to measure our effectiveness and pinpoint where we have issues so we can drive change for a positive culture.

Qualifications

• Bachelor's degree or equivalent in business, human resources or related field and six years of progressively responsible experience in employee compensation.
• Knowledge of laws and regulations as they apply to base compensation and incentive compensation programs, company policies, and operations.
• SHRM Certified Professional (SHRM-CP) or Senior Certified Professional (SHRM-SCP) and certified compensation professional credentials preferred.
• Experience providing HR support for non-exempt populations of 500 or greater.
• Experience supporting a workforce of 500 or more remote workers in the US.
• Experience with seasonal hiring at scale of over 1000 new associates within the calendar year
• Experience in leading in a remote environment.

• Knowledge of all federal, state and local regulations and compliance requirements related to employee compensation.
• Strong analytical skills and ability to interpret and communicate data.
• Computer proficiency and technical aptitude with the ability to use Microsoft products, including Excel.
• Strong leadership and team management skills.
• Excellent time management skills and ability to plan and set priorities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills in dealing with senior management.

• This position is remote and involves working out of a home office. Duties are performed primarily in an office setting. Operates computer and standard office equipment, such as telephone and copier/printer.

Physical Demands

• Stand or Sit: Must be able to remain in a stationary position 50% of the time.
• Use hands/fingers to handle or feel; reach: Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Talk/hear: The person in this position frequently communicates with employees who have inquiries about payroll related concerns. Must be able to exchange accurate information in these situations.