Director, Post Sales Strategy & Operations

Cloudflare Revenue Operations aims to support our high growth Sales organization through scalable and optimized policy, process and automation through the entire Presales, Sales and Post Sales Processes. We strive to enable global customer-facing teams to fuel sustainable and scalable growth, increase productivity, and accelerate revenue, where every team member is empowered to do their best work.
We are looking for the Director, Post Sales Strategy & Operations to join our Revenue Operations team, leading the Customer Success, Professional Services and Customer Education Strategy & Operations function as the strategic business partner to the Vice President, Customer Success, Professional Services, and Customer Education. We are looking for a leader who is innately curious and ready to dig deep into operational and performance processes, systems, and data to assess current performance, identify improvement opportunities, and provide fact-based insights that enable us to introduce improvements in order to flourish with simplifying complex cross-organizational systems to improve efficiency.
Location: Remote US
Role Summary
The successful candidate will be an excellent organizational and inclusive people leader, who can hire and develop the best diverse talent across their organization including coaching and developing senior direct reports. They will be a master at driving results via empowering and scaling people. They will be a superb written and verbal communicator. They will be comfortable presenting to the senior leadership and influencing regional and global stakeholders across the Sales organization. They will be able to see round corners by identifying critical internal and external trends, they will be detail oriented, with a passion for inventing and simplifying to deliver operational excellence at scale.
Key Responsibilities

• Develop and execute business strategies to achieve organizational goals.
• Work with senior leadership team to set strategic priorities and translate these into actionable plans.
• Build sound strategies that will scale teams globally, while collaborating with your peers and Sales leadership organization to make sure the plans are aligned with regional and functional priorities
• Build and lead a team that will act as a key strategic partner to the global solutions engineering, customer success and professional services teams, continuously identifying areas for opportunity, and improving key processes across teams with multifaceted systems and tools
• Oversee daily operations of the team to ensure smooth and efficient execution of strategy.
• Champion the operational and reporting needs of the organization by defining and prioritizing requirements, working closely with cross functional partners to identify solutions
• Develop and implement policies and procedures to improve operational effectiveness.
• Establish, monitor and report key performance indicators (KPIs) to measure organizational success, trends, and deliver prescriptive recommendations to drive efficiencies and scale across the org
• Report regularly on operational performance to senior leadership.
• Lead, mentor, and develop a high-performing team
• Foster a culture of continuous improvement and innovation.
• Ensure effective communication and collaboration across departments.

Required Experience & Skills

• 12+ years of sales operations experience in a similar industry including 6 years as a people manager
• Familiarity with SFDC
• Understanding of the sales cycle and previous exposure to Presales and Post Sales teams.
• A passion for understanding systems of work and how to improve them through transformative and iterative approaches
• Strong problem solving and analytical ability, with a track record of "test & learn" demeanor
• Experience and desire for working in a start-up environment, developing business infrastructure, and energetically scaling a high-growth business

• Strong attention to detail and ability to influence with data
• Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly
• Strong written and verbal communication skills, with a track record of presenting to senior management
• You first seek to understand; once you have a point of view, you drive alignment and execute with urgency