Director, Pricing and Proposals Strategist

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

LivePerson’s mission is to ensure our clients create meaningful, proactive connections with their customers. The Director, Business Planning and Pricing Strategist will lead LivePerson’s packaging, pricing, and strategic approach to maximize revenue aligned to customer value. 

This is the ideal role for a senior leader with expertise driving strategic decisions for an enterprise SaaS level company who wants to join a rapidly growing, publicly traded SaaS company and make a tremendous impact quickly.  You will partner closely with product management, marketing, engineering, sales, GTM and finance to drive data-driven strategic recommendations and  significantly influence product and GTM strategy. 

If you have a passion for taking the complex and making it simple and driving significant market impact, we want to meet you.  

You will: 

• Drive packaging, pricing decisions and business model frameworks to optimize revenue growth, margin, customer acquisition expansion and lifetime value
• Own the process for developing and updating customer ROI proposals 
• Partner with Product Management. Product Marketing, and Revenue Operations teams to establish SKU strategy, pricing and packaging and optimize offerings over time.
• Conduct market research and surveys, seek customer and sales feedback to determine and influence packaging and pricing decisions
• Create executive alignment across the company on business model evolution.

You have:

• 7+ years’ in enterprise SAAS pricing, business strategy, management consulting (or) equivalent work experience.
• Bachelor’s degree in Economics, Mathematics, or related degree. MBA a plus.
• Excellent verbal and written communication skills. Ability to understand complex concepts and communicate those concepts within all levels of the organization.
• Strong grasp of finance and accounting principles and a deep analytical background.
• Strong record of success structuring and leading high-visibility projects that require cross-group collaboration and executive approval.
• Self-Starter who approaches work with energy and enthusiasm. Strong planning, execution and multitasking skills and ability to manage multiple projects at once.
• Strategic thinker able to analyze data to identify trends, risks and opportunities and ability to apply appropriate priority and resources to deliver short-term and long-term results.

Benefits: 

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. 

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.