Director, Product Category Mgmt - Mobile New Computing

Position Summary

Making the future is everyday life at Samsung. We're seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset - better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

Position Overview
The Director of Mobile New Computing (NC) will be responsible for the performance, category management, development and execution of the new computing product management portfolio. The Mobile NC Management strategy will focus on hardware platform product requirements, device launch, software updates, Voice of the Customer, building strategies and providing technical/sales enablement for all channels. Responsibility will also include require coordination with the Channel Marketing, Retail, Account teams, and Account category leads for all product planning, launches, and GTM execution.

The successful candidate will drive and align business, including promotion and all go-to-market activities for the category within the assigned customer base. The candidate will have a background in a consumer-focused or technology industry with direct experience in product management, online, retail, category management, and customer-facing engagement.

The Director will provide the overall strategic direction of the NC product management organization with respect to all assigned mobility hardware platforms, aligned with the Mobile First strategy. This position will also provide technical insight to other SEA /HQ/R&D business leaders and contribute to SEA/HQ/R&D overall business strategy development and implementation with respect to mobile device requirements.

This leader will develop and manage the associated mobile product management support team, be responsible for the programs to support new device introductions and business development, and manage product marketing interaction with the Marketing organization as a whole for the assigned product category. This role will also manage and develop sales tools for the larger sales organization and serve as the primary mobile NC expert within the organization.

Role and Responsibilities

Responsibilities and Duties:

• The successful candidate will drive and align business, including promotion and all go-to-market activities for the category within the assigned customer base.
• The candidate will have a background in a consumer-focused or technology industry with direct experience in product management, online, retail, category management, and customer-facing engagement.
• The Head of NC Product Management will provide the overall strategic direction of the NC product management organization with respect to all assigned mobility hardware platforms, aligned with the Mobile First strategy.
• This position will also provide technical insight to other SEA /HQ/R&D business leaders and contribute to SEA/HQ/R&D overall business strategy development and implementation with respect to mobile device requirements.
• This leader will develop and manage the associated mobile product management support team, be responsible for the programs to support new device introductions and business development, and manage product marketing interaction with the Marketing organization as a whole for the assigned product category.
• This role will also manage and develop sales tools for the larger sales organization and serve as the primary mobile NC expert within the organization.
• Responsible for the Samsung Mobile New Computing PM organization's overall business success in the U.S. region will include a strong product roadmap, and pipeline to support ambitious growth objectives
• Development and ownership for Samsung NC Product Management strategy for the US market with respect to tablets and PC's for all segments and channels
• Collaborate cross-functionally with other teams to identify capabilities gaps, drive process improvement and share of industry and global best practices
• Execute marketing programs, program management and post-program evaluation. Understand and analyze data to evaluate aggregate and individual marketing programs - such as ROI, sales lift, etc.
• Utilize multiple POS and Syndicated data sources to develop a deep understanding of the retail and online sales environment leveraging multiple shopper data sources to gain strong understanding of the Mobile New Computing shopper
• Coordination of the US strategy, messaging, product portfolio and support with HQ and other subsidiaries
• Development and management of programs that drive Mobile Channel Sales sell in and sell out
• Partner with Retail team to develop Mobile New Computing category growth plan incorporating strategies for levers such as space, assortment, pricing, training, merchandising, and promotions
• Development and management of device competitive comparisons for utilization across the sales and services organizations
• Actively participate in joint carrier and retailer account calls with account team category leads and account leadership
• Management of Carrier and National Retail dedicated channel product marketing resources to align with overall customer account team objectives
• Alignment of B2B and B2C product management and device launch objectives
• Ownership and management of flawless device launch execution for all smartphone, tablet, and wearables products
• Develop and guide Samsung thought leadership in the NC device product marketing arena
• Serve as the primary Voice of the Customer relative to NC product marketing requirements and strategy to local leadership and HQ

Candidate Characteristics
• Collaborative and creative team leadership skills
• Ability to drive the product roadmap and "own" the strategy and P&L
• Effective communicator in a matrixed org to drive support of the NC B2B business plan
• Effective lead gen, pipeline management and forecasting skills
• Highly motivated and self-driven
• Organized, detailed, goal driven, and achievement oriented
• Able to critically evaluate data and plans
• Able to think strategically and tactically
• Comfortable with a highly dynamic and changing work environment

Background/Experience Required:
• Bachelor Degree required
• 15+ years relevant experience, preferably in the Mobile market
• Subject Matter Expertise in the NC B2B market
• Experience with commercial technologies or consumer electronics
• Excellent written & oral communication skills with proven ability to provide clarity in complex situations
• Experience producing highly effective presentations to communicate with internal and external customers, and executives.
• Passion for creating great customer experiences and for solving problems
• Ability to work independently, quickly, and thoroughly to prioritize and complete tasks and meet deadlines.

Skills and Qualifications

Necessary Skills & Attributes:
• Ability to act as a Business Manager and drive an overall business plan.
• Develop and maintain excellent working relationships with all assigned levels within and outside the company to achieve the NC B2B business plan.
• Plan, organize, and prioritize multiple assignments and projects.
• Review detailed product development, marketing documents and media materials as needed.
• Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels.
• Work independently and in a team environment in order to achieve customer business objectives, personal and team goals and complete assignments within established time frames and specifications.
• The ability to develop tasks and work assignments, based on sometime vaguely defined objectives.

Physical/Mental Demands:

Work is generally performed in an office environment. Operate a computer keyboard and view a video display terminal between more than 50% of work time, including prolonged periods of time. Requires considerable work utilizing high visual acuity / detail, numeric / character distinction and moderate hand / finger dexterity. The movement and transportation of equipment, most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenges and project management deadlines. Machines, tools, equipment, and work aids include PC's, printers, copiers, faxes and other equipment commonly associated with an office work area. May require working additional hours beyond normal schedule. Travel varies depending on position.

In order to comply with the federal vaccine mandate, Samsung requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualify for an exemption.

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COVID-19 Vaccine Mandate

Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.